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Amazon

Amazon Pay

Composite Score

9.1 /10

CX Score

9.4 /10

230 Reviews Write a Review

Claim Software

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details

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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

1 Top Rated Capabilities

0 Top Rated Features

2022

Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

2% Negative

1% Neutral

97% Positive

Pros

Security Protects
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 86

Mobile Payments

E-Commerce Integration

Digital Wallet Integration

Security

Recurring Payments

POS Verification

Credit Card Processing

Customer Support

Multi Currency

POS Integration

Reporting Analytics

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Amazon Pay Reviews

MUKUL S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Good for Online Shopping

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Amazon pay offers better and faster payment options while shopping from amazon. It also provides best offers and deals as compared to other similar apps.

What is your favorite aspect of this product?

I like to use amazon wallet where I can add money and easy pay when ever I need.

What do you dislike most about this product?

Transferring the money from wallet to account option is not available, which is necessary sometimes.

What recommendations would you give to someone considering this product?

You should be careful while using the amazon pay wallet, especially while adding money to your wallet because you cant transfer it back.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Rohan M.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Best Payment Transaction App

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

The reward feature which it offers almost on every transaction in form of coupons, cashbacks, discounts on famous brands etc. is the supercool feature which I have seen only in Amazon Pay and this thing also differentiates Amazon Pay from other similar type of payment processing apps.

What is your favorite aspect of this product?

My favorite aspect about this product is that after using Amazon Pay my transportation cost as well as time is saved a lot, as now I can do all types of bill transactions digitally only in no seconds by sitting at home.

What do you dislike most about this product?

The amazon pay feature is present in main Amazon ecommerce app only which I not like that much, rather then I would suggest to have a separate app for the payment part of Amazon Pay.

What recommendations would you give to someone considering this product?

1. I would suggest one thing to every user that they should take benefit of every rewards and E-gift cards provided by Amazon Pay. 2. Also if they wish to donate amounts as a charity to non profit organizations then, it can be done easily from the "Donate" section present in Amazon Pay.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Moinuddin k.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Amazon Pay product review .

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Amazon pay is one such product which has all the payment features integrated which helps alot in paying multiple utility bills in one go.

What is your favorite aspect of this product?

The favourite aspect of the product is that I can carry out multiple transactions and pay all my utility bills , send a gift card ,book my flight tickets in one simple click in the application.

What do you dislike most about this product?

Well I haven't experienced any such dislikes of the product.

What recommendations would you give to someone considering this product?

I would recommend the users to use this application for paying all their utility bills and earn multiple cashback from it.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Amazon Pay

What is Amazon Pay?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Amazon Pay Ratings

92 Likeliness to Recommend

98 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Amazon Pay?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Security Built-in security to protect payment information to prevent fraud and hacking

Recurring Payments The ability to schedule payments at a cadence

POS Verification Support cardholder verification methods for POS transactions

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Multi Currency Allows users to process payments in multiple currencies

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Reporting Analytics Reports and analytics created from payment data

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Amazon Pay Reviews

MUKUL S.

Good for Online Shopping

Likeliness to Recommend

Pros

Rohan M.

Best Payment Transaction App

Likeliness to Recommend

Pros

Moinuddin k.

Amazon Pay product review .

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Mobile Payments

E-Commerce Integration

Digital Wallet Integration

Security

Recurring Payments

POS Verification

Credit Card Processing

Customer Support

Multi Currency

POS Integration

Reporting Analytics

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization