Amazon

Amazon Pay

Composite Score

9.1 /10

CX Score

9.3 /10

228 Reviews Write a Review

Claim Software

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

Filter By

2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

1 Top Rated Capabilities

0 Top Rated Features

2022

Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

2% Negative

1% Neutral

97% Positive

Pros

Security Protects
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 86

Mobile Payments

E-Commerce Integration

Digital Wallet Integration

Security

Recurring Payments

POS Verification

Credit Card Processing

Customer Support

Multi Currency

POS Integration

Reporting Analytics

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Amazon Pay Reviews

Arka S.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Simplifies Payment Processes for Businesses

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Previously, catering to our global customers' local payment preferences posed challenges. However, Amazon's payment service has transformed this complexity into ease and simplicity. This solution facilitates the collection of payments from international customers via their preferred methods. Furthermore, it stands as an excellent payment service for eligible countries, offering valuable pricing.

What is your favorite aspect of this product?

Amazon's user-friendly solution empowers businesses to effortlessly collect payments from their customers. This intuitive product offers a diverse range of exceptional payment experiences, allowing you to seamlessly accept various forms of payment without complexity. Even without a dedicated website, worry not – this tool enables payment collection through personalized links and invoices. Accessible via both web and mobile devices, it also facilitates global transactions with localized payment methods. Additionally, the option for installment payments empowers customers to conveniently manage purchase costs.

What do you dislike most about this product?

They have restrictions in place, allowing trading only with certain countries. Aside from that, I find no faults with this application. Its user-friendliness is commendable, and the customer support is exceptional.

What recommendations would you give to someone considering this product?

If you have a global customer base and want to provide them with a smooth payment experience in their local currency payment preference, then go for it without a second thought. With a streamlined checkout process, your customers can enjoy a smooth journey. Businesses can personalize invoices using their own branding or default templates, and integration is hassle-free, requiring no coding. A centralized dashboard provides oversight of all transactions.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Simon T.

Role: Finance
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to use, time saver

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

The fact it can link with Amazon account is its USP as most people have this

What is your favorite aspect of this product?

Simple and as easy to use as any payment option with security

What do you dislike most about this product?

Not much to comment on !

What recommendations would you give to someone considering this product?

Easy business solution and most people have amazon

Pros

Performance Enhancing
Trustworthy
Unique Features
Caring

Anant T.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

A convenient solution for online purchases

Likeliness to Recommend

8 /10

What differentiates Amazon Pay from other similar products?

Amazon Pay's key differentiator lies in its vast customer base and brand trust, providing a seamless checkout experience for users with existing Amazon accounts and leveraging Amazon's renowned security measures.

What is your favorite aspect of this product?

Amazon Pay has the ability to enhance conversion rates by leveraging the familiarity and trust customers have with the Amazon brand.

What do you dislike most about this product?

One drawback of Amazon Pay is the limited availability of certain features and customization options compared to other payment solutions.

What recommendations would you give to someone considering this product?

Ensure compatibility with your target audience and evaluate the need for additional payment methods

Pros

Helps Innovate
Reliable
Trustworthy
Inspires Innovation

Amazon Pay

What is Amazon Pay?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Amazon Pay Ratings

92 Likeliness to Recommend

98 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Amazon Pay?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Security Built-in security to protect payment information to prevent fraud and hacking

Recurring Payments The ability to schedule payments at a cadence

POS Verification Support cardholder verification methods for POS transactions

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Multi Currency Allows users to process payments in multiple currencies

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Reporting Analytics Reports and analytics created from payment data

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Amazon Pay Reviews

Arka S.

Simplifies Payment Processes for Businesses

Likeliness to Recommend

Pros

Simon T.

Easy to use, time saver

Likeliness to Recommend

Pros

Anant T.

A convenient solution for online purchases

Likeliness to Recommend

Pros

Most Popular Amazon Pay Comparisons

Stripe Payments

Square Payments

Venmo for Business

BlueSnap

Paypal Braintree

Payoneer

1
Since last award

1
Since last award

Feature Ratings

Mobile Payments

E-Commerce Integration

Digital Wallet Integration

Security

Recurring Payments

POS Verification

Credit Card Processing

Customer Support

Multi Currency

POS Integration

Reporting Analytics

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization