Amazon

Amazon Pay

Composite Score

9.1 /10

CX Score

9.3 /10

228 Reviews Write a Review

Claim Software

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details

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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

1 Top Rated Capabilities

0 Top Rated Features

2022

Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

2% Negative

1% Neutral

97% Positive

Pros

Security Protects
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 86

Mobile Payments

E-Commerce Integration

Digital Wallet Integration

Security

Recurring Payments

POS Verification

Credit Card Processing

Customer Support

Multi Currency

POS Integration

Reporting Analytics

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Amazon Pay Reviews

Adika S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

To speed up the transaction procedure.

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

The streamlined online checkout process is mobile friendly to reduce cart abandonment rate. It presents options that reinforce consumer confidence and improve the payment process. With UPI, you can add all of your debit or credit cards or link your bank accounts.

What is your favorite aspect of this product?

I like Amazon Pay for the following: Without having to provide all your financial information, it offers good payment possibilities. With Amazon Pay you can set up a wallet and take advantage of endless cash back promotions, including bank offers, co-branded credit cards, and direct offers. A QR code can be scanned to make purchases, pay customers, send money or receive payments.

What do you dislike most about this product?

The customer service process is still slow, could be better. Slow Internet connections are not compatible with Amazon Pay.

What recommendations would you give to someone considering this product?

I suggest integrating Amazon Pay as an option to use on your business website. Using the billing and shipping information stored with your Amazon account can help you save time when shopping. Recurring payments and subscription renewals are supported through Amazon Pay.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Eva M.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Secure transactions with Amazon Pay.

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Amazon Pay has fewer restrictions on what can and cannot be sold, unlike some competitors who restricted some of our sales. So it is an ideal solution. Amazon Pay gives many customers a sense of security in the Amazon name alone.

What is your favorite aspect of this product?

I like Amazon Pay because it allows me to pay a variety of bills, including credit card bills, energy bills, landline phone bills, loan repayments, etc. It has also made it easy for me to pay with multiple methods, including EMI options, gift cards, debit cards, and credit cards. Fantastic security, its level of protection can reassure its users. Reliable integrations reduce the complexity of setting up apps and portals. excellent API. It greatly simplifies development. Customer support is 24/7 and is very prompt and helpful.

What do you dislike most about this product?

API documentation examples can be difficult to locate. The withdrawal rate is slow.

What recommendations would you give to someone considering this product?

I recommend it as using Amazon Pay is quick and simple. You can instantly add money using a variety of payment methods and use it whenever you want. AmazonPay is the most suitable as many times other platforms do not work properly resulting in transaction failure. But it is not the case of this platform

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Utkarsh C.

Role: C-Level
Industry: Engineering
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jul 2022

Great g product

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

What differentiates Amazon Pay from other similar products is that it Accept All Payment Methods, Amazon Pay enables merchants to offer all payment methods like upi payment option, debot card payment optopn, credit card paument option, payment using scanner

What is your favorite aspect of this product?

Amaozn pay charges user with No processing or cancellation fee. Amazon pay also charges user with no pre-closure charges. When we arw paying om amazon. Com ig provides smooth transaction without takimg much time of user

What do you dislike most about this product?

Awesome features

What recommendations would you give to someone considering this product?

We can send gift cards to different user. PEOPLE CAN USE IT IM THERE SHOP FOR A PAYMENT METHOD AS IT IS EASY TO USE.It doesn't require user to give all credential of credit card everytime

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Amazon Pay

What is Amazon Pay?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Amazon Pay Ratings

92 Likeliness to Recommend

98 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Amazon Pay?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Security Built-in security to protect payment information to prevent fraud and hacking

Recurring Payments The ability to schedule payments at a cadence

POS Verification Support cardholder verification methods for POS transactions

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Multi Currency Allows users to process payments in multiple currencies

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Reporting Analytics Reports and analytics created from payment data

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Amazon Pay Reviews

Adika S.

To speed up the transaction procedure.

Likeliness to Recommend

Pros

Eva M.

Secure transactions with Amazon Pay.

Likeliness to Recommend

Pros

Utkarsh C.

Great g product

Likeliness to Recommend

Pros

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Feature Ratings

Mobile Payments

E-Commerce Integration

Digital Wallet Integration

Security

Recurring Payments

POS Verification

Credit Card Processing

Customer Support

Multi Currency

POS Integration

Reporting Analytics

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization