Amazon

Amazon Pay

Composite Score

9.1 /10

CX Score

9.3 /10

228 Reviews Write a Review

Claim Software

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details

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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

1 Top Rated Capabilities

0 Top Rated Features

2022

Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

2% Negative

1% Neutral

97% Positive

Pros

Security Protects
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 86

Mobile Payments

E-Commerce Integration

Digital Wallet Integration

Security

Recurring Payments

POS Verification

Credit Card Processing

Customer Support

Multi Currency

POS Integration

Reporting Analytics

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Amazon Pay Reviews

jitin l.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Amazon Pay is a Must for Checkout Options!

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

We use Amazon Pay on a many different websites that we run and it's fantastic. The integration was veritably clean and easy for us because of the web platform that we use (Shopify Plus). With so numerous people using and loving Amazon, adding in the one-click checkout option with Amazon Pay makes conversion rates more and makes for a much better checkout process. Since we enforced it, we've heard from several guests that appreciate it as an option. It has been really good for us.

What is your favorite aspect of this product?

Simple implementation for Shopify Plus users. Nice jump in conversion rate from the time that we launched it.

What do you dislike most about this product?

We have not found any issues or areas that we find lacking.

What recommendations would you give to someone considering this product?

I suppose that any place that you can add in Amazon Pay as a business, you should. The real impact of Amazon Pay is hard to measure, but we know that conversion rates go over and guests appreciate the simple option at checkout. However, it's stunning not to use them in any and every way possible, If you suppose about how huge Amazon really is. Nearly 50 of all internet deals do on Amazon so suppose about how numerous people formerly have checkout details and information saved with Amazon.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alish P.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Must Worthy Payment Service System

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Purchasing is a breeze, and there are no problems moving dollars from the UPI or banks (some issues with international cards). Setting up multiple methods for payment processing is my favourite function since it enables me to perform sophisticated payments from various sources. I can use Amazon Pay to purchase a variety of things since it is straightforward and quick to use. It is quite simple and safe to use. I may also sell my books on Amazon using their merchant tools. There are also several benefits that Amazon Pay provides to its customers.

What is your favorite aspect of this product?

I prefer Amazon Pay over other digital payment services such as Google Pay, Paytm, Phonepe, Mobikwik, and others. I may pay using Amazon Pay UPI or send money straight with a payment card. The most essential aspect about Amazon Pay that I appreciate is the discounts and benefits we receive whenever we use it to buy anything online or transfer money straight to friends and relatives. Unlike other programs, the longer you use Amazon Pay, the more deals and rebates you receive.

What do you dislike most about this product?

It's not as adaptable whenever it adds extra or purchases gift cards for the Amazon Pay account. I really can not add an amazon.com (USA) gift cards to my amazon.in account. I also attempted to contact Amazon.com service to customers but was unable in converting the Gift certificate.

What recommendations would you give to someone considering this product?

Amazon Pay is suggested for seamless UPI transactions and eliminating your payment troubles. I will tell you that Amazon Pay is the perfect software when compared to others. It's a fantastic platform to be a part of. I highly recommend this for your business payment collection.

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Hiresh J.

Role: Student Academic
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2021

Reliable and secured one

Likeliness to Recommend

8 /10

What differentiates Amazon Pay from other similar products?

Trustworthy software

What is your favorite aspect of this product?

API integration available

What do you dislike most about this product?

More downtime in payment Gateway

What recommendations would you give to someone considering this product?

Recommended for small scale application integration

Pros

Trustworthy
Includes Product Enhancements
Appreciates Incumbent Status
Continually Improving Product

Cons

Less Productive
Commodity Features
Under Delivered

Amazon Pay

What is Amazon Pay?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Amazon Pay Ratings

92 Likeliness to Recommend

98 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Amazon Pay?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Security Built-in security to protect payment information to prevent fraud and hacking

Recurring Payments The ability to schedule payments at a cadence

POS Verification Support cardholder verification methods for POS transactions

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Multi Currency Allows users to process payments in multiple currencies

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Reporting Analytics Reports and analytics created from payment data

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Amazon Pay Reviews

jitin l.

Amazon Pay is a Must for Checkout Options!

Likeliness to Recommend

Pros

Alish P.

Must Worthy Payment Service System

Likeliness to Recommend

Pros

Hiresh J.

Reliable and secured one

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Mobile Payments

E-Commerce Integration

Digital Wallet Integration

Security

Recurring Payments

POS Verification

Credit Card Processing

Customer Support

Multi Currency

POS Integration

Reporting Analytics

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization