Amazon Pay Logo Award Winner Product Badge
Amazon Pay Logo Award Winner Product Badge
Amazon

Amazon Pay

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Amazon Pay
9.1 /10

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details


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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

2% Negative
1% Neutral
97% Positive

Pros

  • Security Protects
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 86

Mobile Payments

91

E-Commerce Integration

89

Digital Wallet Integration

88

Security

88

Recurring Payments

88

POS Verification

87

Credit Card Processing

86

Customer Support

86

Multi Currency

85

POS Integration

85

Reporting Analytics

84

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

85

Ease of IT Administration

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

84

Vendor Support

84

Ease of Customization

82

Amazon Pay Reviews

Kooi S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Amazon Pay is safe and reliable

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

A different aspect that Amazon Pay offers is that there is no need for us to have to perform any two-step verification to be able to use the payment service, only our registration data is enough. This way of making payments offered by Amazon Pay, has been very favorable for me, not only to make my personal purchases, but also to be able to offer my services and manage the dynamics of online payments more quickly. In Amazon Pay I have been able to have all my accounts associated with my user and thanks to that I can decide with any card or registered account, I want to make my purchases.

What is your favorite aspect of this product?

I like to use Amazon Pay to be able to buy in several of my favorite online pages, and that are the most recognized to make purchases. I like the privacy that Amazon Pay offers about my personal data. In addition, it is easy to make payments, there is no greater complexity when we make payments since there are even currently physical stores where you can pay with Amazon Pay, and that seems excellent to me since it is a window for businesses to update and be up to date. day with new technologies to process payments.

What do you dislike most about this product?

Although I do not consider this aspect a disadvantage at all, in the same way I would like that we did not necessarily have to have an Amazon account to be able to have this service, it would be good if people could register as in an external platform, that is, it would be good for them Those who have Amazon can continue to use it without problem, but those who do not, can register in Amazon Pay, and thus not necessarily have to log in first to the Amazon page.

What recommendations would you give to someone considering this product?

The functions that Amazon Pay offers to carry out commercial transactions, I like them very much, that is why I recommend their use. It is easier when we have our information in an account and we can only decide with what to pay and the payment is processed automatically with all the security that Amazon offers. In addition, I recommend it because it is easy to carry, you can use it with your phone regardless of the operating system you have since it has good compatibility with Android and iOS.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Ryoko W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Safe shopping thanks to Amazon Pay

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

It seems to me that Amazon Pay has a good payment control, in addition to allowing you to buy in a lot of online businesses that can be found inside and outside my country. The fact that I associate my cards and my payment accounts in a single account is very helpful when making purchases. I also consider that it is a great feature that donations can be made to various foundations through this payment platform. I think it is a very good idea that they not only work with businesses and that they have been encouraged by this type of charitable cause.

What is your favorite aspect of this product?

My favorite aspect of Amazon Pay is that I can go shopping using Alexa. What an excellent idea that it is compatible and that it also helps us in those tasks since transactions become faster and I can go shopping while I organize other things. In addition, it is important to note that buying with Amazon Pay will not generate an additional commission, that is good to be able to control the expenses of the purchases.

What do you dislike most about this product?

Few negative aspects could I mention about this app, I just wish it was available in more online stores worldwide since that opens the possibility of being able to make my purchases safely online on any page you want. It would also be good if they were a little faster to solve problems with some transactions. Response times are sometimes very long.

What recommendations would you give to someone considering this product?

I really like the service that Amazon Pay offers, without a doubt they have taken great pains to secure our banking information and that seems very good to me, that is why I recommend its use. With the acquisition of services such as Amazon Pay, any online store can feel safe not to fall for scams, and also gives its consumers the assurance that their bank details will be safe since Amazon Pay acts as a mediator and thus is not released. your personal information to third parties

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Rohan B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

A great payment option for your e-commerce website

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Offers cashback most of the times

What is your favorite aspect of this product?

Gives out rewards. Opens payment to millions of other users. Makes collecting payments easier.

What do you dislike most about this product?

Design and layout can be improved. Integration with other providers.

What recommendations would you give to someone considering this product?

I recommend it to those people who want to pay their bills regularly.

Pros

  • Reliable
  • Efficient Service
  • Caring
  • Fair

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