Amazon Pay Logo Award Winner Product Badge
Amazon Pay Logo Award Winner Product Badge
Amazon

Amazon Pay

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Amazon Pay
9.1 /10

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details


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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

2% Negative
1% Neutral
97% Positive

Pros

  • Security Protects
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 86

Mobile Payments

91

E-Commerce Integration

89

Digital Wallet Integration

88

Security

88

Recurring Payments

88

POS Verification

87

Credit Card Processing

86

Customer Support

86

Multi Currency

85

POS Integration

85

Reporting Analytics

84

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

85

Ease of IT Administration

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

84

Vendor Support

84

Ease of Customization

82

Amazon Pay Reviews

Akira A.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Fantastic App

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Hundreds of millions of Amazon users can use Amazon Pay to pay for goods and services with information already stored in their accounts. It's a tried-and-true shopping experience from a well-known and respectable store.

What is your favorite aspect of this product?

Money may be transmitted and received in real time, and the user interface is simple to use for everyone.

What do you dislike most about this product?

There's nothing to dislike about this payment app.

What recommendations would you give to someone considering this product?

I would strongly advise anyone who needs to make a payment to do so, you may rapidly send money to anyone and receive payments via QR codes and UPI addresses. There is no charge for using this service.

Pros

  • Continually Improving Product
  • Efficient Service
  • Saves Time
  • Client Friendly Policies

Akshay D.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Amazon Pay Review

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Easy Payment application with clean user interface. Easy onboarding and kyc verification. Payment notifications are instant and dashboard to monitor transactions. Various features under single dashboard. Discounts, rewards on successful transactions. Good customer support.

What is your favorite aspect of this product?

I like this application very much. It is helpful for both in personal and professional use. Here you can get more benefits by doing kyc verification through different identify proofs like Aadhaar card, voter card, pan card ,etc. Here you can send money from your bank account and can receive payments from other users easily. Payments from other users will be credited to your bank account immediately and you will get notification about that. You will get features like recharge, bill payments, travel tickets band many more. It also gives rewards on every successful transactions. Support team also do fantastic job and resolve issues immediately.

What do you dislike most about this product?

I have no issues with this payment method. I like the customer service quality very much. Interface should be more user-friendly.

What recommendations would you give to someone considering this product?

This is easy to use and can integrate with your business easily. You can receive payments from users through UPI, debit or credit card, net banking, etc. You can also use this for bill payments, travel tickets, insurance premium payments, and many more facilities under this application. It is very helpful and zero fee on using this tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Richy S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Amazon Pay ideal for online shopping security

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Amazon Pay has undoubtedly made my life easier. It is an excellent tool for those who no longer want to use plastics with debit or credit cards since the application links all our information registered with Amazon and you can decide with what to pay without problems. The really good thing is that it does not add any additional commission when I want to make my purchases through the app. Its main characteristic is that it is looking to the future and that must be applauded, since in the digital age it is normal for everything to go towards just having to pay using our phones and an internet connection.

What is your favorite aspect of this product?

I have already used the Amazon page to buy things, so one of my favorite features of Amazon Pay is that it has the same security system that protects my bank details from third parties when making payments. The security provided by this app seems excellent to me to avoid being victims of scams or fraudulent sales. Even as a merchant, providing services or selling products is made much more secure when you have the security policies of the Amazon Pay platform. It even has a refund system.

What do you dislike most about this product?

Unfortunately for many, even this system is not widely accepted in all businesses or in a larger number of countries. This is a nuisance for those of us who want to buy or sell products internationally and it turns out that they have not yet implemented it in many places, being that this is an excellent tool by any point where it is seen.

What recommendations would you give to someone considering this product?

My recommendation for the user is that they are encouraged to try this new way of making payments, either on a personal level or in their stores, since nowadays everyone has smartphones, and for the developers of the Amazon Pay app , is that they look for a way to approach a little more of the international market, in that way they make life easier for many people who want to make purchases online and do not dare due to cyber security issues.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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