
What is Amazon Pay?
Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
98 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Pay?
Pros
- Security Protects
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobile Payments
E-Commerce Integration
Digital Wallet Integration
Security
Recurring Payments
POS Verification
Credit Card Processing
Customer Support
Multi Currency
POS Integration
Reporting Analytics
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Amazon Pay Reviews

Aiko Y.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2021
Good payments management system with Amazon Pay
Likeliness to Recommend
What differentiates Amazon Pay from other similar products?
The main difference that I find from Amazon Pay is the wide options it offers to users who are going to make purchases through the page. I like that it offers you multiple forms of payment within the same system, so you do not have to redirect to third-party pages to make payments. This dynamic of payments ensures that the client does not get bored or get lost entering third-party pages, so that sales look safer in the eyes of consumers and that makes them want to buy again through this means.
What is your favorite aspect of this product?
My favorite feature of Amazon Pay is that for large companies it gives you the option to customize your store using API technology. That has seemed excellent to me to integrate cost information and to design structures that are more in line with the needs of our market. It is evident that with this feature, any company will not have to settle for the structure they provide, but will be able to simplify work, save and share information more quickly and thus guarantee increased sales and make consumers take home a good shopping experience.
What do you dislike most about this product?
I have found that Amazon Pay has some drawbacks to process payments with gift cards such as those offered by Visa or the MasterCard card, I do not know why it is, however, it does not happen to me regularly, since, previously I myself have I used these cards to make my personal purchases and have not had any problems.
What recommendations would you give to someone considering this product?
Amazon Pay has an excellent platform, very fast and effective to make payments. Clearly it is seen that it has been invested in a tool that currently has positioned itself very well in the market, but since everything good costs, this is no exception, so my recommendation is aimed at evaluating the value of commissions, I believe that these could be reduced a bit taking into account that there are many transactions that are made daily through this medium. Rest, excellent tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Puneet Y.
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2021
Great Application for making faster payments
Likeliness to Recommend
What differentiates Amazon Pay from other similar products?
I like how it makes online shopping via Amazon a totally hassle-free solution and just makes payments simpler. It also makes paying certain bills a totally hassle-free solution.
What is your favorite aspect of this product?
Payment without failure- Compared to other platforms in Amazon pay we will conveniently pay through the wallet which reduces the danger of payment failure Range and variety- Amazon Pay provides a spread of transactions, we will pay from our electricity bills to shopping online. Rewards and coupons - it's quite obvious that the platforms that are new the market provide with a variety of coupons and rewards so does Amazon Pay.
What do you dislike most about this product?
Interface - Amazon Pay team must work on its interface, I feel it lags within the user experience with the payment platform compared to its peers Dedicated app- Amazon Pay must accompany a fanatical app a bit like Google Pay and Paytm for more convenience. Payment on other e-commerce sites- with the wallet amount we aren't ready to make payment on other e-commerce sites- like flipkart
What recommendations would you give to someone considering this product?
Amazon Pay may be a convenient online payment solution.The platform interface present[s] an easy very design in order that clients can easily process their payments. Amazon assures a really fast and time saving experience. many purchasers appreciate the service, so implementing it as digital payment service increase[s] the customer satisfaction.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Cha Y.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Leader or Manager
Submitted Sep 2021
Amazon Pay: Excellent platform to promote products
Likeliness to Recommend
What differentiates Amazon Pay from other similar products?
One feature that differentiates Amazon Pay from any other similar tool is that it can be seamlessly linked with Alexa. Currently everything is going to voice commands and there are many people who have access to this device so I think it is excellent that users can search for their products on the page and make their purchases just by giving instructions to Alexa. This feature I have not seen in other e-commerce and makes the user make their purchases quickly.
What is your favorite aspect of this product?
I really like that the page provides good protection against scammers. The system that Amazon Pay handles for making payments is excellent, its policy for the protection of payments protects not only the seller of products but also the consumer from possible fraud situations. With Amazon Pay there is no need to be jumping from page to page because everything is managed in the same system.
What do you dislike most about this product?
I don't like the value they handle for international commissions. I fully understand that the process to manage international purchases is more tedious than buying national ones and also almost always depends on the taxes of each country, but in the same way there are other pages in the market that handle more accessible values when it comes to getting them users have an economy in their finances.
What recommendations would you give to someone considering this product?
I recommend increasing supervision in customer service. I understand that it is a great platform that has thousands of user profiles, however, they cannot afford to neglect user service either to attend to claims from the seller or the buyer. Response times sometimes exceed times, however, I applaud the problem-solving policies that you handle.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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