Amazon

Amazon Pay

Composite Score

9.1 /10

CX Score

9.3 /10

228 Reviews Write a Review

Claim Software

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details

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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

1 Top Rated Capabilities

0 Top Rated Features

2022

Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

2% Negative

1% Neutral

97% Positive

Pros

Security Protects
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 86

Mobile Payments

E-Commerce Integration

Digital Wallet Integration

Security

Recurring Payments

POS Verification

Credit Card Processing

Customer Support

Multi Currency

POS Integration

Reporting Analytics

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Amazon Pay Reviews

Vikram S.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Widely accepted payment system

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

It is easy and widely used payment systems all over the country and people accept it easily. It easy to transfer and unlimited validity gives perfect fit for us. It is also a payment system that allow the user to use it outside their own website.

What is your favorite aspect of this product?

It is easy to transfer , easy to purchase, easy to gift , alternative to normal physical currency, lifetime validity, widely accepted by the individual and other websites.

What do you dislike most about this product?

Less discount for bulk purchase or corporate purchase. Less or unreliable cashback

What recommendations would you give to someone considering this product?

I would definitely recommed it to others.

Pros

Helps Innovate
Trustworthy
Efficient Service
Inspires Innovation

Neeraj k.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

"All you need is Amazon pay".

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

The utilization of Amazon Pay implies shoppers don't need to assume out their credit cards and type in the details to finish a buy. The assistance eliminates pointless erosion in the checkout cycle by killing the need to make accounts on different sites.

What is your favorite aspect of this product?

Quick and dependable installment administration is given by Amazon. It give us a wallet just as UPI administration which is extremely normal in India. When KYC is done we can have up to 1 Lakh as Wallet cash. It has helped us a ton in the pandemic time frame as a large portion of the installments gone on the web and we were absolutely reliant upon online installment strategies like UPI.

What do you dislike most about this product?

For me Plan and format of Amazon pay is something which should be improve and second thing I disdained about Amazon pay is it's web utilization is very high.One more thing need to improve is the UI and an opportunity to stack screen.

What recommendations would you give to someone considering this product?

For smooth UPI exchanges and facilitating your installment troubles, Amazon pay is prescribed to use for something similar.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Deepanshu C.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Great app to transfer money and make payments

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

The only thing I benefited from Amazon Pay is that the cashback I earned within the past few years. I seriously like Amazon Pay than the other online payment application. The offers and rewards are extremely useful.

What is your favorite aspect of this product?

I really like Amazon Pay even quite the opposite online payment applications, Like Google Pay, Paytm, Phonepe, Mobikwik, etc. I can easily pay money using Amazon Pay UPI or send money directly through a open-end credit . the foremost important thing i prefer in Amazon Pay is that the offers and rewards we get once we buy anything online using amazon pay or send money directly from amazon pay to friends and family. The more often you employ amazon pay, the more offers, and cashback you get, unlike the other apps. Like in Google Pay I wont to get scratch cards that offered cashback in starting days, but as I used it more, getting cashback becam

What do you dislike most about this product?

As I even have been using Amazon buy years now. Seeing offers and cashback, I receive using it; i do not think there's anything that I dislike about Amazon Pay. i will be able to always trust and keep using Amazon Pay together of the regular users.

What recommendations would you give to someone considering this product?

I would suggest everyone to use Amazon Pay, because it has numerous features and offers. you get cashback too.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Amazon Pay

What is Amazon Pay?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Amazon Pay Ratings

92 Likeliness to Recommend

98 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Amazon Pay?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Security Built-in security to protect payment information to prevent fraud and hacking

Recurring Payments The ability to schedule payments at a cadence

POS Verification Support cardholder verification methods for POS transactions

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Multi Currency Allows users to process payments in multiple currencies

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Reporting Analytics Reports and analytics created from payment data

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Amazon Pay Reviews

Vikram S.

Widely accepted payment system

Likeliness to Recommend

Pros

Neeraj k.

"All you need is Amazon pay".

Likeliness to Recommend

Pros

Deepanshu C.

Great app to transfer money and make payments

Likeliness to Recommend

Pros

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1
Since last award

1
Since last award

Feature Ratings

Mobile Payments

E-Commerce Integration

Digital Wallet Integration

Security

Recurring Payments

POS Verification

Credit Card Processing

Customer Support

Multi Currency

POS Integration

Reporting Analytics

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization