Amazon Pay Logo Award Winner Product Badge
Amazon Pay Logo Award Winner Product Badge
Amazon

Amazon Pay

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Amazon Pay
9.1 /10

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details


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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

2% Negative
1% Neutral
97% Positive

Pros

  • Security Protects
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 86

Mobile Payments

91

E-Commerce Integration

89

Digital Wallet Integration

88

Security

88

Recurring Payments

88

POS Verification

87

Credit Card Processing

86

Customer Support

86

Multi Currency

85

POS Integration

85

Reporting Analytics

84

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

85

Ease of IT Administration

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

84

Vendor Support

84

Ease of Customization

82

Amazon Pay Reviews

Shijuraj B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Best Digital Payment - Amazon Pay

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

A very fast and reliable payment service is provided by Amazon Pay. Though there are lot of payment services are available in market but Amazon pay is one of the most secured and provides almost all facilities to shop and pay via amazon, also have lot of utilities being integrated like Mobile recharge, Power bill etc. on Amazon pay dashboard which is the most impressive thing and keeps amazon pay on top of the list. Getting through KYC is also very easy and fast which helps in availing the feature like buy and pay later.

What is your favorite aspect of this product?

It provides all options to fulfill your shopping needs at one place like shopping clothes, grocery, electronics and doing payment via amazon pay. It alerts you on the Utility payment as per the payment cycle which helps you to avoid any disconnection in service. It also provides you the best cash back / rewards on your payments performed. Money transfer is very easy to your friends or colleagues via Amazon UPI payment. It has helped in corporate world as well, where one can collect money in Amazon pay wallet and use it whenever required during any festival or any programs. It provides you facility on scan and pay on different outlets.

What do you dislike most about this product?

Major drawback is not all outlets, restaurants does have the scan and pay option for Amazon pay though it has an UPI payment service. Also the money from wallet can not be transferred to anyone which I feel is again a drawback where one has to use it for his own purpose.

What recommendations would you give to someone considering this product?

Its the best and fast online payment system widely used which makes the app to run in front and highly recommended which is also worth it. Great features with best customer support team available 24/7.

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Saves Time

Neeraj S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

"Amazon pay-advance payment method.

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

This will empower you to proceed to load and utilize your Amazon Pay balance with no further KYC. You can decide to stack utilizing UPI, Charge card, bank move or Visas. Money burdens won't be permitted. This record type has a lifetime legitimacy.

What is your favorite aspect of this product?

Quick and dependable installment administration is given by Amazon. It give us a wallet just as UPI administration which is extremely normal in India. When KYC is done we can have up to 1 Lakh as Wallet cash. It has helped us a great deal in the pandemic time frame as the vast majority of the installments gone on the web and we were absolutely reliant upon online installment strategies like UPI.

What do you dislike most about this product?

As I have been utilizing Amazon pay throughout recent years. Seeing offers and cashback, I get utilizing it; I don't think there is anything that I despise about Amazon Pay. I will consistently trust and continue to utilize Amazon Pay as one of the ordinary clients.

What recommendations would you give to someone considering this product?

I firmly prescribe all to choose Amazon pay administration, and get reward everytime while making on the web installment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Narender V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Best online shopping platform

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Pros of Amazon App are as follows: - It's an online platform where you can buy or sell any product. - Multiple options on the product, and as well as multiple sellers. - Huge discounts on products - Huge customer base - Transparency of the product

What is your favorite aspect of this product?

In Amazon you get the best deals and offers on every product. There are multiple choice of brands and products category. Good customer support with good service. Now you can do online bill payment and more other online services from Amazon.

What do you dislike most about this product?

Cons of Amazon app are as follows: - Sometimes they deliver the wrong products. - Increase the limit of return policy.

What recommendations would you give to someone considering this product?

Overall Amazon is one of the best online shopping platforms and also comes with many other online services.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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