Amazon Pay Logo Award Winner Product Badge
Amazon Pay Logo Award Winner Product Badge
Amazon

Amazon Pay

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Amazon Pay
9.1 /10

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details


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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

2% Negative
1% Neutral
97% Positive

Pros

  • Security Protects
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 86

Mobile Payments

91

E-Commerce Integration

89

Digital Wallet Integration

88

Security

88

Recurring Payments

88

POS Verification

87

Credit Card Processing

86

Customer Support

86

Multi Currency

85

POS Integration

85

Reporting Analytics

84

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

85

Ease of IT Administration

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

84

Vendor Support

84

Ease of Customization

82

Amazon Pay Reviews

Parimita G.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

A Payment app for your financial needs

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Sending money and receiving is instant. Can use this anywhere to pay bills. Reward programs on various merchants. Limit increases on KYC verification. Accepts multiple payment methods. Instant refund on transaction failure.

What is your favorite aspect of this product?

This tool is awesome by Amazon to fulfill you financial needs. After using this I have left keeping my wallet with money and cards. You can use it to pay bills anywhere like grocery stores, theaters, petrol pump, restaurants without any hassle. In amazon pay you can use wallet money to recharges, bill payments and orders. It is a completely free tool. You will get reward programs on paying specific merchants and with KYC verification you can increase your wallet limit. Once transaction failed, it processes refund immediately. Can send money from any of your bank and receive instantly.

What do you dislike most about this product?

Very useful payment method. Never faced any issue with it.

What recommendations would you give to someone considering this product?

Hey, this is awesome and you can get all features for free and it makes your banking or financial needs easier. Your transaction and funds are safe with amazon. You don't need to add payee and wait for verification. It allows to send money to anyone by entering account details and that's it, you can send money to them instantly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rakesh A.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Simple and fast payment option for everyone

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

User friendly interface which everyone can take benefit of this. Easy KYC verification both online and offline. Sending money is easy with just a click. Multiple features on single app. Rewards on successful transactions.

What is your favorite aspect of this product?

Amazon pay is not an app for specific users. It can be used by everyone as it is easy to use. It is available both in web, android and iphone devices. It gives you facility to add your bank accounts and send money from them easily and money will be settled to receiver's account immediately. You can recharge your mobile, pay utility bills, book travel tickets, pay all type of insurance premiums, invest in gold, donate to non-profit organisations through Amazon pay. You can buy brand gift cards, pay to merchants through it. You will get rewards on eligible transactions. It is safe and secure.

What do you dislike most about this product?

Sending wallet money to another user is not active. Apart from that there is no problem with Amazon pay. It is growing payment option for everyone.

What recommendations would you give to someone considering this product?

Surely recommends. In Paytm you can send wallet money to anyone but here in Amazon pay you can use this balance to order anything from Amazon. It helps to pay merchant bills easily. With this tool you can easily send money from your bank account to anyone . You can pay bills and can earn rewards.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nabin Kumar M.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Awesome payment gateway by Amazon

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

It's user interface, easy to use, onboarding process, instant money transfer and settlement, free for everyone, reward program, various features in single platform.

What is your favorite aspect of this product?

This is a payment gateway tool by Amazon which is very useful. It has wallet option which you can use to order anything, recharge bills, etc. To add money in wallet you need to do KYC. A lot of Merchants, websites, companies now accepting payments through Amazon pay. Through Amazon Pay you can send money to anyone Instantly and it will be credited to payee account within a moment. Through UPI method payments are instant. You can send money through mobile number, QR code, Bank account number and IFSC code easily. You can also recharge mobile, bills, book travel tickets from the same app. You can also use Amazon pay wallet to buy products.

What do you dislike most about this product?

Currently like Paytm wallet you can't send Amazon pay wallet money to any other users. You can only send money from bank accounts through UPI. Apart from that nothing to dislike this app.

What recommendations would you give to someone considering this product?

I would recommend everyone to use this for sending money, recharge mobile bills, electricity bills and many more. It is free for everyone. You don't require any charges to create account. You can send money to anyone anywhere and it will get settled instantly. You can also book flight, train and bus tickets from this app. You can also pay your insurance premiums here. Most companies are accepting Amazon pay as payment method. So it is best to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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