Amazon Pay Logo Award Winner Product Badge
Amazon Pay Logo Award Winner Product Badge
Amazon

Amazon Pay

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Amazon Pay
9.1 /10

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details


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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

2% Negative
1% Neutral
97% Positive

Pros

  • Security Protects
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 86

Mobile Payments

91

E-Commerce Integration

89

Digital Wallet Integration

88

Security

88

Recurring Payments

88

POS Verification

87

Credit Card Processing

86

Customer Support

86

Multi Currency

85

POS Integration

85

Reporting Analytics

84

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

85

Ease of IT Administration

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

84

Vendor Support

84

Ease of Customization

82

Amazon Pay Reviews

Neha J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Payment System - Amazon Pay

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Amazon pay is very fast, free and secured payment system. Almost all type of payments can be done via Amazon pay without any issues or interruptions. Zero down time makes the service stands out compared to other tools / products for such type of payments. Amazon pay has helped a lot in this current pandemic situation where one need to carry any money along with and can use Amazon pay for any UPI or any scan and pay payments. Amazon pay has tie-up with majority of websites which helps people making hassle-free payments.

What is your favorite aspect of this product?

Amazon pay is used for shopping anything you like and even enables to pay utility bills. Best thing is there are various utilities added to amazon dashboard for which user can make payment, do subscriptions, recharge mobile, pay electricity bills via amazon pay for monthly / yearly payments, even it alerts / reminds you on the payments. It provides users enormous cash back / rewards on every payment. Easy to transfer money to friends, widely used to amazon gift cards which can be easily added in our amazon pay wallet with good expiry period.

What do you dislike most about this product?

There are no dislikes as such from my perspective as it helps me in every way. But only thing which can be improved is its usage by every vendors as its not available in every shop for its payment which is little annoying when you have your money stored in amazon wallet.

What recommendations would you give to someone considering this product?

I would strongly recommend to use amazon pay for UPI or any scan n pay payments which is very easy and fast and secured payment service. It also provides great customer support, you get call on issues anytime you ask to call them. Just go for it and enjoy the payment service.

Pros

  • Unique Features
  • Efficient Service
  • Caring
  • Saves Time

Sahil K.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Makes payment process hassle-free

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

1- Amazon Pay is one of the most simple and fast payment options available out there. 2 -You get integration with the Amazon app so you can use your pay balance to do shopping from Amazon. 3-The best part about using amazon pay is that you get coupons and rewards with every payment you make.

What is your favorite aspect of this product?

Amazon pay is a new payment method started by amazon. It is fast and reliable and gives you cashbacks and offers on payments. You can pay your bills do recharges and many more. It is accepted in some of the other side too. So it's growing.

What do you dislike most about this product?

The only con is that you cannot transfer your amazon pay balance to your bank account you have to use it in amazon or sites accepting amazon pay only.

What recommendations would you give to someone considering this product?

Overall a great product with capabilities to be successful in the market. With clean Ui and fast speed it is just awesome.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Vaibhav S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Amazing Payment Solution - Amazon Pay

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

There are lot of applications, wallet apps which provides UPI or any other payment solution but Amazon Pay is amongst the best solution for any type of your payments. Its such an impressive app where it has integrated various different utilities that we use and pay for our monthly and weekly basis, which is managed very smartly to pay the bills on time in one single dashboard. It also reminds the user for the payment which is very impressive feature. It is one of the most amazing and best online payment service.

What is your favorite aspect of this product?

It can be used for online shopping on amazon app. Amazon pay balance can be used for paying bills or shopping anything. It can be used for quick money transfer. It is widely used in shops where you can easily do payment via amazon pay scanner, said as scan and pay. It also provides various rewards and cashbacks on your payments which keeps makes you using amazon pay more and more. I am very fascinated with utilities being integrated, you can recharge your phone, pay your gas bill, donate money, send a gift cards, subscriptions and what not. Also, it helps in collecting money from team and stored in amazon pay wallet for any fun programs

What do you dislike most about this product?

Not available at all stores, very limited stores. Also, one cannot buy an amazon gift card via its own amazon pay wallet which I didn't like. Otherwise, its the best payment solution app.

What recommendations would you give to someone considering this product?

I would recommend everyone to use this product as it helps in making payment for almost any type of payment. Safe and easy to use, lot of rewards and cashbacks which makes app more impressive.

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Inspires Innovation

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