Amazon

Amazon Pay

Composite Score

9.1 /10

CX Score

9.3 /10

228 Reviews Write a Review

Claim Software

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details

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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

1 Top Rated Capabilities

0 Top Rated Features

2022

Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

2% Negative

1% Neutral

97% Positive

Pros

Security Protects
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 86

Mobile Payments

E-Commerce Integration

Digital Wallet Integration

Security

Recurring Payments

POS Verification

Credit Card Processing

Customer Support

Multi Currency

POS Integration

Reporting Analytics

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Amazon Pay Reviews

Lakshita U.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Fast and Secure Payment Solution !

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Everyone is becoming digitally strong by using such payment app like Amazon Pay. It is the best, fastest and very secure app for performing any transaction or making any payment. We can easily recharge mobile, pay bills, or book movie tickets and many more things in one app. Not only we can do transactions or payments via amazon pay but also we get amazing cashback offers which makes amazon pay stand out in current market compared to other online apps.

What is your favorite aspect of this product?

Amazon pay has a very simple interface and easy to use options for payment through e-wallet. Also, Amazon offers rewards for doing payment via amazon pay which makes you feel to use the app more and more. It has played a big role in IT industry as well, it is the best way to collect money from the team and plan something for birthdays and gifts. In addition, Amazon pay is being used in almost every shops where you can easily make a payment by scanning amazon bar code via amazon pay wallet. Even alerts you on any bill payment on your email which ensures you are not missing any bill payment.

What do you dislike most about this product?

No dislikes at all. But as I said, there should be a feature where we can pay some one via amazon pay's wallet.

What recommendations would you give to someone considering this product?

I would strongly recommend to everyone to use amazon pay as it is fast, easy and safe payment method and widely used with no issues at all.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Niket J.

Role: Consultant
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Easy to use, Delight your customers

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Amazon Pay is a payment option you should consider, as it provides consumers with the comfort that they are shopping through a trusted payment service

What is your favorite aspect of this product?

It was so quick and easy. Everything about Amazon is quick and easy

What do you dislike most about this product?

we cant transfer the gift card money to someone else

What recommendations would you give to someone considering this product?

Security & Trust and easy to use, its give benefit to both user

Pros

Unique Features
Saves Time
Client Friendly Policies
Acts with Integrity

Ashmit S.

Role: Consultant
Industry: Electronics
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Amazon Pay the best payment application

Likeliness to Recommend

8 /10

What differentiates Amazon Pay from other similar products?

Amazon pay I guess is the only platform which offers tons of cashbacks and offers. Also it can be used anywhere from filing up gas tank to paying credit card bills to what not. It's the best as you always get something at a discounted price.

What is your favorite aspect of this product?

It's very easy to use and can be used for different platforms as well. The best thing about it is the cashbacks they offer. It's the best deal of all

What do you dislike most about this product?

If the transaction ia stuck you have to wait a long time for a refund

What recommendations would you give to someone considering this product?

It's better than any other mode of payment

Pros

Reliable
Enables Productivity
Effective Service
Inspires Innovation

Amazon Pay

What is Amazon Pay?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Amazon Pay Ratings

92 Likeliness to Recommend

98 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Amazon Pay?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Security Built-in security to protect payment information to prevent fraud and hacking

Recurring Payments The ability to schedule payments at a cadence

POS Verification Support cardholder verification methods for POS transactions

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Multi Currency Allows users to process payments in multiple currencies

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Reporting Analytics Reports and analytics created from payment data

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Amazon Pay Reviews

Lakshita U.

Fast and Secure Payment Solution !

Likeliness to Recommend

Pros

Niket J.

Easy to use, Delight your customers

Likeliness to Recommend

Pros

Ashmit S.

Amazon Pay the best payment application

Likeliness to Recommend

Pros

Most Popular Amazon Pay Comparisons

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Payoneer

1
Since last award

1
Since last award

Feature Ratings

Mobile Payments

E-Commerce Integration

Digital Wallet Integration

Security

Recurring Payments

POS Verification

Credit Card Processing

Customer Support

Multi Currency

POS Integration

Reporting Analytics

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization