Amazon

Amazon WorkSpaces

Composite Score

7.8 /10

CX Score

8.0 /10

28 Reviews Write a Review

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What is Amazon WorkSpaces?

Amazon WorkSpaces is a managed, secure cloud desktop service. Amazon WorkSpaces can provision either Windows or Linux desktops in just a few minutes and quickly scale to provide thousands of desktops to workers across the globe. Amazon WorkSpaces helps eliminate the complexity in managing hardware inventory, OS versions and patches, and Virtual Desktop Infrastructure (VDI), which helps simplify your desktop delivery strategy.

Company Details

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Amazon WorkSpaces Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon WorkSpaces.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

83 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon WorkSpaces?

8% Negative

6% Neutral

86% Positive

Pros

Generous Negotitation
Includes Product Enhancements
Appreciates Incumbent Status
Respectful

Feature Ratings

Average 77

Networked Enterprise

Customizable Branding

Calendars

Broadcast to TVs

Document Management

App Delivery and Access

Employee Engagement

Integrations

Interactive Organizational Chart

Reporting and Analytics

Workflow & Approvals

Vendor Capability Ratings

Average 79

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Quality of Features

Ease of Customization

Usability and Intuitiveness

Business Value Created

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Desktop as a Service

Score 8.4

View Amazon WorkSpaces in this category (opens in a new tab)

Amazon WorkSpaces Reviews

Role: Finance
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2021

Great workspace platform.

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Amazon WorkSpaces

What is Amazon WorkSpaces?

Company Details

Need Assistance?

Amazon WorkSpaces Ratings

88 Likeliness to Recommend

83 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Amazon WorkSpaces?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Customizable Branding The app supports brand affinity by allowing customizable user interfaces with corporate assets such as logos and pictures of office space.

Calendars Ability to manage and view employee schedules, and book meetings.

Broadcast to TVs The ability to broadcast your digital workplace to large screen TVs in an office.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

App Delivery and Access Provides users with access to apps they need to be productive.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Reporting and Analytics Includes historical and real-time dashboard visualizations, detailed and summary reporting, and easy data extraction for data analysis.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Desktop as a Service

Amazon WorkSpaces Reviews

Great workspace platform.

Likeliness to Recommend

Pros

Most Popular Amazon WorkSpaces Comparisons

Microsoft Teams

Workplace from Meta

Zoho Connect

Microsoft Viva Engage (Yammer)

LumApps

Citrix Digital Workspace

Feature Ratings

Networked Enterprise

Customizable Branding

Calendars

Broadcast to TVs

Document Management

App Delivery and Access

Employee Engagement

Integrations

Interactive Organizational Chart

Reporting and Analytics

Workflow & Approvals

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Quality of Features

Ease of Customization

Usability and Intuitiveness

Business Value Created

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement