Appcues Logo
Appcues Logo
Appcues

Appcues

Composite Score
8.2 /10
CX Score
8.4 /10
Category
Appcues
8.2 /10

What is Appcues?

Appcues is used to measure and improve product adoption—without a developer. The no-code platform empowers non-technical teams to track and analyze product usage, and publish beautiful in-app onboarding tours, announcements, and surveys, in minutes.

Company Details


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Awards & Recognition

Appcues won the following awards in the Digital Adoption Platforms category

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Appcues Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Appcues.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Appcues?

2% Negative
3% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Reliable
  • Respectful
  • Generous Negotitation

Feature Ratings

Average 82

Help Screens

88

Contextual Guidance

84

Process Flows

83

Analytics and Reporting

83

Lightweight Automation

82

Content Creation

81

Content Management

80

Dashboard

79

Vendor Capability Ratings

Average 81

Business Value Created

86

Ease of Implementation

85

Ease of Customization

84

Availability and Quality of Training

84

Vendor Support

83

Breadth of Features

81

Product Strategy and Rate of Improvement

80

Quality of Features

79

Usability and Intuitiveness

79

Ease of IT Administration

78

Ease of Data Integration

76

Appcues Reviews

Pammie S.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2025

Smart product with an incredible support team

Likeliness to Recommend

10 /10

What differentiates Appcues from other similar products?

Appcues is constantly developing and releasing new features based on client feedback. The access I've had to their team and to participate in betas has been helpful and insightful.

What is your favorite aspect of this product?

The amount of flexibility we have in making this product work for us.

What do you dislike most about this product?

There isn't anything I dislike

What recommendations would you give to someone considering this product?

Be prepared to have at least one person who owns Appcues and is responsible for overall management and execution. It doesn't need to be their sole responsibility but someone needs to be the owner

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

singanamala a.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2025

Intuitive and Efficient A Game Changer

Likeliness to Recommend

10 /10

What differentiates Appcues from other similar products?

With robust in-app onboarding and targeting features, Appcues is simple to set up. Compared to other competitors, it strikes a superior mix between strength and simplicity.

What is your favorite aspect of this product?

Clear interface with practical UI patterns and quick implementation. Excellent for teams that wish to launch without a lot of development labor.

What do you dislike most about this product?

Limited analytics are available, and certain functions call for premium levels. For intricate flows, the interface may seem antiquated.

What recommendations would you give to someone considering this product?

Perfect for mid-sized teams or startups that require rapid onboarding resources. For improved data insights, combine with external analytics.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Over Delivered

Rafael Andrés B.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2025

Best tool to follow up your processes

Likeliness to Recommend

9 /10

What differentiates Appcues from other similar products?

How it integrates user behavior analytics with guidance tools. The combination of guiding the user and getting direct feedback through surveys and usage data is what really makes it more productive than other tools.

What is your favorite aspect of this product?

The ability to measure the adoption of new features. It's incredible to be able to see, through the reports, how users are adapting to and using new functionality. The ease of creating user guides for internal releases is also a huge plus and extremely helpful for our productivity.

What do you dislike most about this product?

Honestly, there's nothing I dislike about Appcues. Especially regarding feature adoption and gathering feedback, the tool is very robust and perfectly meets my requirements.

What recommendations would you give to someone considering this product?

My main recommendation would be to seriously consider it if your goal is to improve the adoption of new features and get direct user feedback. It's a fantastic tool for effectively guiding users and then validating the impact of changes with data and surveys. It's an investment that makes work much more productive.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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