Arctera

Arctera Backup Exec

Composite Score

8.3 /10

CX Score

8.5 /10

80 Reviews Write a Review

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What is Arctera Backup Exec?

Backup Exec gives you simple, complete backup and recovery protection for your business—to cover all data wherever it resides.

Company Details

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Awards & Recognition

Arctera Backup Exec won the following awards in the Backup and Availability category

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2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

2 Top Rated Features

2023

Arctera Backup Exec Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Arctera Backup Exec.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Arctera Backup Exec?

1% Negative

9% Neutral

90% Positive

Pros

Fair
Helps Innovate
Trustworthy
Friendly Negotiation

Feature Ratings

Average 84

AI tech support

100

FOUR EYES principle

100

Integration with Other Security Software

AI enhanced predictive backup

Replication for Long Term Storage and Disaster Recovery

Physical Backup for Multiple Platforms

Backup Automation

Virtual Machine Backup

Application Awareness

Deduplication Implementation

File Explorer Granular Restore

Vendor Capability Ratings

Average 82

Vendor Support

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

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Score 8.0

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Arctera Backup Exec Downloads

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Arctera Backup Exec Reviews

Dermot S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

A fully functional solution with great support

Likeliness to Recommend

9 /10

What differentiates Arctera Backup Exec from other similar products?

The service

What is your favorite aspect of this product?

Reliability

What do you dislike most about this product?

Interface can be slow

What recommendations would you give to someone considering this product?

Make full use of the services offered

Pros

Respectful
Reliable
Trustworthy
Effective Service

Cons

Charges for Enhancements
Leverages Incumbent Status

Giorgi K.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

Great product, fantastic Technical Support Team!

Likeliness to Recommend

9 /10

What differentiates Arctera Backup Exec from other similar products?

Reliable, user friendly

What is your favorite aspect of this product?

Reliability, user friendly

What do you dislike most about this product?

Backup exec console laggs and works hardly all the time, if not close and re-open console sometimes it shows not correct information etc.

What recommendations would you give to someone considering this product?

The product is reliable and user friendly

Pros

Continually Improving Product
Reliable
Trustworthy
Efficient Service

Krishnan C.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

Easy to use and a very good product

Likeliness to Recommend

10 /10

What differentiates Arctera Backup Exec from other similar products?

ease of use and a long term well established product in themarket

What is your favorite aspect of this product?

ease of use and simplicity without much of complications in the tool

What do you dislike most about this product?

the latest version 20.x is a bit slow compared to the earlier versions

What recommendations would you give to someone considering this product?

overall a good buy

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Arctera Backup Exec

What is Arctera Backup Exec?

Company Details

Need Assistance?

Awards & Recognition

Arctera Backup Exec Ratings

90 Likeliness to Recommend

99 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Arctera Backup Exec?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

AI tech support Technical professionals can access a generative Ai chatbot when querying the knowledge base

FOUR EYES principle Require 2 administrators to approve changes

Integration with Other Security Software Service will integrate with existing security systems, such as firewalls, SOAR, SIEM, endpoint security, or other security components.

AI enhanced predictive backup Use AI to suggest weaknesses or inefficiencies in backup policies

Replication for Long Term Storage and Disaster Recovery Onsite backup data is replicated and stored to a public cloud (AWS, Azure). Can also include restore-to-cloud capabilities for Disaster Recovery as a Service.

Physical Backup for Multiple Platforms Backs up data and system info for non-virtualized systems. Primarily Windows and Linux servers but also, potentially, AIX, Unix and others.

Backup Automation Solution automates backup, recovery and remediation tasks using RestAPI and CLI to integrate with 3rd party solutions, reduce cost and enforce standards.

Virtual Machine Backup Automatically discovers and protects VMs as they come online, move, and change. Production VMs are replicated to a secondary data store.

Application Awareness Application consistent backup and granular restore for application data from core applications such as MS SQL, Oracle, MS Exchange, MS SharePoint.

Deduplication Implementation Deduplication of redundant data blocks is implemented by the solution. Deduplication can be at source, target, or globally (source and target).

File Explorer Granular Restore Individual files can be located and restored from backup media without the need for full system mounting and restore.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Email Backup

Arctera Backup Exec Downloads

NEW_V1001_GA_ENT_DS_Backup-Exec_EN

be-21-top-reasons-to-renew

V1399_GA_ENT_SB_Backup-Exec_Lenovo_CoBranded

Arctera Backup Exec Reviews

Dermot S.

A fully functional solution with great support

Likeliness to Recommend

Pros

Cons

Giorgi K.

Great product, fantastic Technical Support Team!

Likeliness to Recommend

Pros

Krishnan C.

Easy to use and a very good product

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

AI tech support

FOUR EYES principle

Integration with Other Security Software

AI enhanced predictive backup

Replication for Long Term Storage and Disaster Recovery

Physical Backup for Multiple Platforms

Backup Automation

Virtual Machine Backup

Application Awareness

Deduplication Implementation

File Explorer Granular Restore

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training