Asana Customer Reviews 2025 | Objectives and Key Results

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Asana

Composite Score

8.9 /10

CX Score

9.1 /10

134 Reviews Write a Review

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What is Asana?

With tasks, projects, conversations and dashboards, Asana enables teams to move work from start to finish.

Company Details

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Awards & Recognition

Asana won the following awards in the Objectives and Key Results category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

6 Top Rated Features

2024

Asana Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Asana.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Asana?

2% Negative

2% Neutral

96% Positive

Pros

Reliable
Respectful
Enables Productivity
Efficient Service

Feature Ratings

Average 83

Task Management

Collaboration

Milestones/Calendar Tracking

Conversations & Feedback

Dashboards and Reporting

API Integration

Check-ins and Reviews

Goal Setting

Templates

Real-Time Visualization

OKR Alignment

Vendor Capability Ratings

Average 83

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Also Featured in...

Product Management

Score 9.1

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Task Management

Score 9.1

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Project Management - Enterprise

Score 9.0

View Asana in this category (opens in a new tab)

Asana Reviews

Sandip D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

i love the different project views.

Likeliness to Recommend

10 /10

What differentiates Asana from other similar products?

most tools only show you a list of tasks. asana is the best because it lets you see your project in different ways - as a list, as a kanban board, or as a calendar.

What is your favorite aspect of this product?

i am a very visual person, so i love using the board view. it helps me to see the progress of our project very clearly. my manager loves the calendar view to see all the deadlines.

What do you dislike most about this product?

switching between the different views can be a little slow sometimes.

What recommendations would you give to someone considering this product?

it is great that everyone on the team can choose the view that works best for them.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vikas B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

the free version is very powerful.

Likeliness to Recommend

10 /10

What differentiates Asana from other similar products?

other tools have a very limited free plan. asana is better because their free version is very generous and is good enough for most small teams.

What is your favorite aspect of this product?

i love that i can have up to 15 people on my team and create unlimited projects and tasks, all for free.

What do you dislike most about this product?

the most powerful features, like the timeline view and custom fields, are only available on the paid plans.

What recommendations would you give to someone considering this product?

if you are a small team or a freelancer, the free version of asana is probably all you will ever need.

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Jonathan P.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

In-app chat makes it easy to talk to people

Likeliness to Recommend

7 /10

What differentiates Asana from other similar products?

Asana's in-app chat is better than Discord for task-oriented conversations because it keeps lines related to work. It's my digital meeting place for quick syncs.

What is your favorite aspect of this product?

I can talk about jobs like "fix UI bug" in-app chat without leaving Asana. I can @mentione for answers, just to keep things tight.

What do you dislike most about this product?

The free plan only lets you chat, and it doesn't include rich media like GIFs.

What recommendations would you give to someone considering this product?

No need to switch apps for job chats with Asana's in-app chat.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Client Friendly Policies

Cons

Less Generous

Asana

What is Asana?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

Asana Ratings

90 Likeliness to Recommend

1 Since last award

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Asana?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Milestones/Calendar Tracking Important dates and milestones for individuals/teams are managed in an internal calendar for goal tracking and task completion.

Conversations & Feedback Request, gather, and track informal feedback on individuals or teams to motivate and progress them.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

API Integration Has API so that it can integrate with other apps.

Check-ins and Reviews Timely check-ins and reviews within a team to ensure that progress is made regularly and problems are identified early.

Goal Setting The process of identifying something that you want to accomplish and establishing measurable goals and timeframes.

Templates Curated templates for teams, managers, or employees for tracking OKRs, development plans, performance and more.

Real-Time Visualization Ability to analyze and visualize data as soon as it becomes available via data-streaming pipelines.

OKR Alignment Set, collaborate, align and track progress towards OKRs both vertically and horizontally.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Product Management

Task Management

Project Management - Enterprise

Asana Reviews

Sandip D.

i love the different project views.

Likeliness to Recommend

Pros

Vikas B.

the free version is very powerful.

Likeliness to Recommend

Pros

Jonathan P.

In-app chat makes it easy to talk to people

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Task Management

Collaboration

Milestones/Calendar Tracking

Conversations & Feedback

Dashboards and Reporting

API Integration

Check-ins and Reviews

Goal Setting

Templates

Real-Time Visualization

OKR Alignment

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of IT Administration