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Alvaria

Aspect Software Communications

Composite Score

6.4 /10

CX Score

6.4 /10

7 Reviews Write a Review

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What is Aspect Software Communications?

Aspect can help your telecommunications company succeed in the Relationship Revolution. We provide the tools and expertise you need to reach out to your customers and facilitate their outreach to you, whenever they choose to do so. Keep your customers connected through our technology and know-how.

Company Details

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Aspect Software Communications Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

89 Plan to Renew

66 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aspect Software Communications?

0% Negative

22% Neutral

78% Positive

Pros

Respectful
Client's Interest First
Generous Negotitation
Over Delivered

Feature Ratings

Average 72

Capacity Management

Analytics and Reporting

Data Quality

Configuration Management

Catalog Management

Electronic Data Interchange

Order Management

Network Management

Workflow Management

Service Management

Inventory Management

Vendor Capability Ratings

Average 70

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Breadth of Features

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Aspect Software Communications Reviews

Gustavo A.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

A great basic software, but efficient

Likeliness to Recommend

10 /10

What differentiates Aspect Software Communications from other similar products?

In Aspect we need to write down what happened in each of the situations and each call we made. This hurt a little in productivity but nothing that can't be solved with some basic time management strategies.

What is your favorite aspect of this product?

The UI and UX design

What do you dislike most about this product?

As I said before, the fact of needing to tabulate what happened in each of the calls we made.

What recommendations would you give to someone considering this product?

I don't have any criticism, it's a great software and I recommend it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aspect Software Communications

What is Aspect Software Communications?

Company Details

Need Assistance?

Aspect Software Communications Ratings

84 Likeliness to Recommend

89 Plan to Renew

66 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Aspect Software Communications?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Data Quality Includes data cleansing, data profiling, and data integrity.

Configuration Management Includes application delivery, device management, and settings management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Electronic Data Interchange Includes payment systems, product database, stock control, and administration.

Order Management Includes order entry, order processing, order tracking, and parts management.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Aspect Software Communications Reviews

Gustavo A.

A great basic software, but efficient

Likeliness to Recommend

Pros

Feature Ratings

Capacity Management

Analytics and Reporting

Data Quality

Configuration Management

Catalog Management

Electronic Data Interchange

Order Management

Network Management

Workflow Management

Service Management

Inventory Management

Vendor Capability Ratings

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Breadth of Features

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness