AssistEdge RPA Logo
AssistEdge RPA Logo
Infosys Technologies

AssistEdge RPA

Composite Score
7.0 /10
CX Score
7.2 /10
Category
AssistEdge RPA
7.0 /10

What is AssistEdge RPA?

AssistEdge RPA is a cohesive automation platform that offers new opportunities for scaling up and enables enterprises to succeed in the new age of digital transformation. From being an Innovator with the best market approach to a leader in Attended Automation, AssistEdge RPA combines the power of RPA and AI, thus gearing up enterprises to be future-ready.

Company Details


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Awards & Recognition

AssistEdge RPA won the following awards in the Robotic Process Automation - Midmarket category

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AssistEdge RPA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AssistEdge RPA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

72 Plan to Renew

64 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AssistEdge RPA?

4% Negative
7% Neutral
89% Positive

Pros

  • Trustworthy
  • Inspires Innovation
  • Fair
  • Friendly Negotiation

Feature Ratings

Average 74

Role-Based Access

80

Performance Monitoring

78

Action Logging

78

Exception Handling

77

Central Deployment

74

Real-Time Debugging

74

Concurrent Work

73

User Libraries

71

Code-Free Programming

71

Distributed Work

70

Unsupervised Launch

70

Vendor Capability Ratings

Average 69

Ease of Customization

74

Product Strategy and Rate of Improvement

72

Availability and Quality of Training

72

Ease of IT Administration

70

Business Value Created

70

Ease of Data Integration

69

Ease of Implementation

69

Quality of Features

68

Vendor Support

68

Breadth of Features

63

Usability and Intuitiveness

63

AssistEdge RPA Reviews

Srinivasa S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2022

A great product!

Likeliness to Recommend

7 /10

What differentiates AssistEdge RPA from other similar products?

Code free platform which is easy to use

What is your favorite aspect of this product?

Ease of usage with drag and drop experience.

What do you dislike most about this product?

Functionalities need to be more reliable and efficient.

What recommendations would you give to someone considering this product?

Great tool to start off your RPA journey.

Pros

  • Acts with Integrity
  • Friendly Negotiation
  • Helps Innovate
  • Continually Improving Product
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2022

Competitive product but more features required

Likeliness to Recommend

6 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Respectful

Cons

  • Less Generous
  • Less Transparent
  • Security Frustrates

Chetana G.

  • Role: Consultant
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2022

Perfect tool for Automation but needs Enhancement!

Likeliness to Recommend

8 /10

What differentiates AssistEdge RPA from other similar products?

* Automates repetitive processes using AI enabled bots. * Tracks the processes and identifies automation opportunities * Supports multi-channel collaboration with multiple media * Single platform for heterogeneous processes/ business applications * Product suite offering Unattended as well Attended Bot.

What is your favorite aspect of this product?

AssistEdge is a scalable RPA tool, one doesn't need to know programming or coding to start automation. It has a very user-friendly template to solve most of our problems, just by drag and drop feature for various activities, with its custom coding feature to enable any set of actions for unattended automation. Control Tower to create, manage and schedule automation processes.

What do you dislike most about this product?

Installation needs pre-requisite technical knowledge, can be more user-friendly. Initial phases of implementation could be time-intensive. Reporting with pre-built templates is not available to users and configuration is time-consuming.

What recommendations would you give to someone considering this product?

Complex processes require more .net technical expertise if using AE as a user. External applications integration is not provided fully as compared with other RPA tools.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Client Friendly Policies

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