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Automate Logo
Fortra

Automate

Composite Score
8.6 /10
CX Score
8.6 /10
Category
Automate
8.6 /10

What is Automate?

Boost your productivity with cost-effective, easy-to-use automation software that transforms virtually any business or IT process and brings together the applications that keep your business running. Automate offers scalable automation capabilities whether you need an RPA solution for one department or an enterprise-wide Center of Excellence (CoE) initiative—Automate is built for the needs of any organization.

Company Details


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Awards & Recognition

Automate won the following awards in the Robotic Process Automation - Enterprise category

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Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Automate?

4% Negative
10% Neutral
86% Positive

Pros

  • Respectful
  • Enables Productivity
  • Performance Enhancing
  • Acts with Integrity

Feature Ratings

Average 81

Code-Free Programming

86

Role-Based Access

85

Unsupervised Launch

84

Distributed Work

84

Central Deployment

83

Concurrent Work

82

Optical Character Recognition

80

Real-Time Debugging

80

User Libraries

79

Action Logging

79

Exception Handling

76

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of IT Administration

84

Ease of Implementation

83

Ease of Customization

82

Usability and Intuitiveness

82

Breadth of Features

81

Vendor Support

81

Ease of Data Integration

81

Quality of Features

81

Product Strategy and Rate of Improvement

76

Availability and Quality of Training

75

Automate Reviews

Gordon H.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Eliminates manual work on job starts and emails

Likeliness to Recommend

9 /10

What differentiates Automate from other similar products?

We have used a version of Automate for over 20 years, so not sure what other similar products may offer.

What is your favorite aspect of this product?

Automated job processing on a timer.

What do you dislike most about this product?

Training could be more intuitive.

What recommendations would you give to someone considering this product?

Make sure it will handle the scripting that you need done, and that you understand the training (or lack thereof).

Pros

  • Performance Enhancing
  • Helps Innovate
  • Reliable
  • Enables Productivity

Kjersten J.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Fantastic product, requiring technical skills!

Likeliness to Recommend

9 /10

What differentiates Automate from other similar products?

It has been logging.

What is your favorite aspect of this product?

The speed of execution.

What do you dislike most about this product?

The random disconnects of the agents.

What recommendations would you give to someone considering this product?

Ensure you have proper monitoring for dropped agents.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Effective Service

Cons

  • Under Delivered

Nancy S.

  • Role: C-Level
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Cost effective while being easy to implement.

Likeliness to Recommend

7 /10

What differentiates Automate from other similar products?

Ease of use. Cost. And low entry point for usability with multiple platforms.

What is your favorite aspect of this product?

FTP file transfers, with layers of security are managed well.

What do you dislike most about this product?

The lack of engagement in end user or super-user forums. It would be great if the knowledge base(s) were more indepth or broader.

What recommendations would you give to someone considering this product?

Suggest you work with HelpSystems to capitalize on your investment and for full benefits. While right-sized, there are more benefits than what you see on the surface.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Transparent

Cons

  • Less Efficient Service
  • Commodity Features

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