Automation Anywhere Logo Award Winner Product Badge
Automation Anywhere Logo Award Winner Product Badge
Automation Anywhere, Inc.

Automation Anywhere

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Automation Anywhere
8.8 /10

What is Automation Anywhere?

Automation Anywhere is the world’s leading Agentic Process Automation (APA) Platform that puts AI to work across organizations. The company’s platform is powered with specialized AI, generative AI and offers process discovery, RPA, AI agents, end-to-end process orchestration, document processing and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, improve customer experiences and create new revenue streams. The company is guided by its vision to fuel the future of work by unleashing human potential through Agentic AI-powered automation. Learn more at www.automationanywhere.com

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Automation Anywhere won the following awards in the Robotic Process Automation - Enterprise category

Filter By

Automation Anywhere Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Automation Anywhere.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
93%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Automation Anywhere?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Trustworthy
  • Saves Time
  • Respectful

Feature Ratings

Average 84

Central Deployment

86

Code-Free Programming

85

Exception Handling

85

Action Logging

84

Performance Monitoring

83

Concurrent Work

83

Natural Language Processing

83

Real-Time Debugging

83

Distributed Work

82

Sentiment Analysis

82

Optical Character Recognition

81

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Customization

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Availability and Quality of Training

80

Automation Anywhere Reviews

Mitzi M.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Easy to use but lacks good AI functionality

Likeliness to Recommend

8 /10

What differentiates Automation Anywhere from other similar products?

Easy to use and Implementation

What is your favorite aspect of this product?

Best thing about Automation Anywhere is the ease with which basic Bots can be created and also the functionality it provides for creating custom scripting in complex Use Cases

What do you dislike most about this product?

Lack of AI capabilities

What recommendations would you give to someone considering this product?

Make a good review before buying

Pros

  • Effective Service
  • Caring
  • Respectful
  • Helps Innovate

Cons

  • Slower Product Innovation
  • Vendor Friendly Policies
  • Vendor's Interest First

Zach J.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

It's straightforward to implement

Likeliness to Recommend

8 /10

What differentiates Automation Anywhere from other similar products?

Robotic process automation includes an easy-to-use tool for keeping tabs on your processes. It's simple software that doesn't need any coding. The wide range of technologies it supports makes it much simpler to build helper bots. In general, it's a straightforward, simple system to start using immediately. Using a drag-and-drop interface makes it simpler and quicker to develop bots.

What is your favorite aspect of this product?

Automation Anywhere's various AI and machine learning programming tools greatly aid us in managing the workflow with a wide variety of functions. I particularly enjoy the ease with which we can create the bot area and custom command capabilities for complex scenarios. It has an excellent user interface that's easy to pick up for anybody. I also like how widespread Automation has shortened the time required to finish projects.

What do you dislike most about this product?

This AA tool has served me well, and I haven't encountered any serious problems. There will always be some little problems, regardless of the technologies we utilize. The assistance has helped us troubleshoot and find workable answers to other minor issues. The only thing I would like is to have a mobile application.

What recommendations would you give to someone considering this product?

It's a terrific product and has excellent self-learning materials built right in, so you can save money on training and implementation by using it. Automation Anywhere's user interface and flexibility have impressed me more than any other RPA application I've used. Considering that it requires little to no coding knowledge, it is a very accessible platform. Recommended.

Pros

  • Continually Improving Product
  • Unique Features
  • Effective Service
  • Respectful

Francisca J.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Superb RPA for high-quality Automation

Likeliness to Recommend

8 /10

What differentiates Automation Anywhere from other similar products?

It offers robots for the front and back of the office, increasing efficiency across the board. However, the fantastic thing about this software is that anybody with programming knowledge can easily create very sophisticated robots. Performing audits is much simpler now that I don't have to complete reviews manually. Incredibly well-executed, this software is a joy to use.

What is your favorite aspect of this product?

The advanced AI/ML technologies included in Automation Anywhere make it simple to identify, approve, and enhance processes before making any choices, which is one of my favorite features. It's the greatest RPA we could apply. it helps me automate and optimize business operations while cutting expenses and saving time. One of the most delicate parts is programming your bots to do any tasks.

What do you dislike most about this product?

The browser and add-ons were the only places we ran into trouble. Some of our customers find the subscription price to be prohibitive. A significant learning curve is associated with automating anything, and those who lack the requisite experience may wind up with unstable bots unable to do their intended tasks.

What recommendations would you give to someone considering this product?

It's fantastic for specialists and non-developers alike; using it, we could automate operations without human interaction, employ AI in a simple and approachable manner, and eliminate errors. I think Automation Anywhere is excellent for folks that perform many of the same things repeatedly. The platform's stability improves with each upgrade.

Pros

  • Performance Enhancing
  • Unique Features
  • Effective Service
  • Inspires Innovation

Most Popular Automation Anywhere Comparisons