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AWS Systems Manager

Composite Score

9.0 /10

CX Score

9.3 /10

85 Reviews Write a Review

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What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

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Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

9 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

3 Top Rated Features

2023

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

4% Negative

3% Neutral

93% Positive

Pros

Respectful
Performance Enhancing
Fair
Reliable

Feature Ratings

Average 86

Cloud Integration

Configuration Validation

Cloud Migration

Cloud Analytics and Reporting

Performance Monitoring Management

Capacity Management

Application Release Automation

Orchestration and Workflow Management

Self Service Cloud Services

Automatic Resource Scaling Elasticity

Cloud SLA Management Governance

Vendor Capability Ratings

Average 85

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Also Featured in...

Systems Management

Score 8.7

View AWS Systems Manager in this category (opens in a new tab)

AWS Systems Manager Reviews

Nicolas G.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2023

Variety of services and reasonable cost!

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

Stands out among similar cloud infrastructure management products for its deep integration with the AWS ecosystem and advanced automation and management capabilities

What is your favorite aspect of this product?

Allows you to manage resources across multiple AWS regions and accounts from a single console, simplifying the management of complex environments.

What do you dislike most about this product?

Limited support for non-AWS systems

What recommendations would you give to someone considering this product?

It's a powerful tool, but it requires planning, training, and monitoring to leverage it effectively and ensure it aligns with your business goals and requirements.

Pros

Enables Productivity
Trustworthy
Client Friendly Policies
Includes Product Enhancements

Srikar M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Great Product

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

Enhanced Session Manager: Improvements to AWS Systems Manager Session Manager, such as additional session recording and audit trail capabilities.

What is your favorite aspect of this product?

Advanced Reporting and Monitoring: Enhanced reporting and monitoring capabilities, including customizable dashboards and better integration with AWS CloudWatch.

What do you dislike most about this product?

Cost Optimization Tools: Built-in tools for optimizing resource usage and reducing costs, including recommendations for resource right-sizing and shutdown.

What recommendations would you give to someone considering this product?

More Third-Party Integration: Expanded support for third-party integrations and custom scripts for managing non-AWS resources and hybrid environments.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Raviraj S.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Powerful Systems manager

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

AWS Systems Manager offers a comprehensive set of features, including systems and application inventory, patch management, parameter store for secure storage of configuration data, automation workflows, and session manager for secure remote access to instances.

What is your favorite aspect of this product?

The patch management capabilities of AWS Systems Manager enable users to automate the process of patching instances across their AWS environment, improving security and compliance.

What do you dislike most about this product?

AWS Systems Manager provides a wide range of features and capabilities, which can make it complex to set up and configure, especially for users new to the AWS ecosystem.

What recommendations would you give to someone considering this product?

While AWS Systems Manager provides some capabilities for managing hybrid environments and on-premises resources, it may not be as comprehensive or seamless for non-AWS environments compared to other third-party solutions.

Pros

Reliable
Client Friendly Policies
Helps Innovate
Continually Improving Product

Cons

Less Effective Service
Vendor's Interest First
Leverages Incumbent Status

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

AWS Systems Manager Ratings

90 Likeliness to Recommend

99 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Integration Includes real-time data integration, APIs, and data quality.

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Cloud Migration Migration of applications and workloads to cloud.

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Application Release Automation Continuously manage the release and maintenance of applications.

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Systems Management

AWS Systems Manager Reviews

Nicolas G.

Variety of services and reasonable cost!

Likeliness to Recommend

Pros

Srikar M.

Great Product

Likeliness to Recommend

Pros

Raviraj S.

Powerful Systems manager

Likeliness to Recommend

Pros

Cons

Most Popular AWS Systems Manager Comparisons

Microsoft Azure Arc

Red Hat Openshift

Oracle Hybrid Cloud

Amazon Kinesis

ServiceNow Cloud Accelerate

Vmware Cloud Foundation Operations

1
Since last award

1
Since last award

Feature Ratings

Cloud Integration

Configuration Validation

Cloud Migration

Cloud Analytics and Reporting

Performance Monitoring Management

Capacity Management

Application Release Automation

Orchestration and Workflow Management

Self Service Cloud Services

Automatic Resource Scaling Elasticity

Cloud SLA Management Governance

Vendor Capability Ratings

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization