Amazon

AWS Systems Manager

Composite Score

8.9 /10

CX Score

9.2 /10

85 Reviews Write a Review

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What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

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Awards & Recognition

AWS Systems Manager won the following awards in the Systems Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

7 Top Rated Features

2024

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Reliable
Performance Enhancing
Efficient Service

Feature Ratings

Average 85

Storage Monitoring

Cloud Monitoring

Capacity Management

Access Rights Management

Network Mapping

Applications Monitoring

Patching Automation

Centralized Dashboard

Network Configuration Management

Server Performance Monitoring

Deployment Model

Vendor Capability Ratings

Average 85

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Also Featured in...

Cloud Management

Score 9.1

View AWS Systems Manager in this category (opens in a new tab)

AWS Systems Manager Reviews

Rachna S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Great tool no disappointment

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

Saves lotof time Interface is very user friendly Can manage all the instances at one place

What is your favorite aspect of this product?

Saves lot of time

What do you dislike most about this product?

Not as such i am happy with the application

What recommendations would you give to someone considering this product?

Must use if you are working on multi use features

Pros

Efficient Service
Helps Innovate
Continually Improving Product
Reliable

Muhammed K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Online virtual machine

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

Amazon ec2 is the first online virtual machine. Before ec2 there was vmwareib which we had to install software on our machine.

What is your favorite aspect of this product?

Easy to use, free for few hours, shrinkable and expandable

What do you dislike most about this product?

No i dont dislike anything about this product

What recommendations would you give to someone considering this product?

Please go for it

Pros

Reliable
Unique Features
Caring
Respectful

Sunny H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

EC2 is the best compute cloud service

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

1. We can use our custom images to launch multiple instances of our application 2. AutoScale feature allows managing large number of transactions on my application

What is your favorite aspect of this product?

Pay per hour feature is good & cost-effective

What do you dislike most about this product?

1. Some windows images are very costly to use for Windows based applications

What recommendations would you give to someone considering this product?

1. With EC2 we are providing our clients with software products entirely on cloud platforms like AWS. 2. All the microservices are deployed on EC2

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

AWS Systems Manager Ratings

91 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Storage Monitoring Monitor storage performance and capacity.

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Access Rights Management Ability to track and manage user access of sensitive data and systems

Network Mapping Visually map your network (e.g. devices and node relationships) to assist with monitoring and managing your network.

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Patching Automation The automated deployment and installation of server patches

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Deployment Model Deployment model(s), e.g. on-premise, cloud, hybrid, suit business needs

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Cloud Management

AWS Systems Manager Reviews

Rachna S.

Great tool no disappointment

Likeliness to Recommend

Pros

Muhammed K.

Online virtual machine

Likeliness to Recommend

Pros

Sunny H.

EC2 is the best compute cloud service

Likeliness to Recommend

Most Popular AWS Systems Manager Comparisons

Oracle Enterprise Manager

Datadog

Microsoft System Center

ServiceNow IT Operations Management

OpenText Operations Bridge

IBM Power Systems

Feature Ratings

Storage Monitoring

Cloud Monitoring

Capacity Management

Access Rights Management

Network Mapping

Applications Monitoring

Patching Automation

Centralized Dashboard

Network Configuration Management

Server Performance Monitoring

Deployment Model

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support