Amazon

AWS Systems Manager

Composite Score

8.9 /10

CX Score

9.2 /10

85 Reviews Write a Review

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What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

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Awards & Recognition

AWS Systems Manager won the following awards in the Systems Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

7 Top Rated Features

2024

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Reliable
Performance Enhancing
Efficient Service

Feature Ratings

Average 85

Storage Monitoring

Cloud Monitoring

Capacity Management

Access Rights Management

Network Mapping

Applications Monitoring

Patching Automation

Centralized Dashboard

Network Configuration Management

Server Performance Monitoring

Deployment Model

Vendor Capability Ratings

Average 85

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Also Featured in...

Cloud Management

Score 9.1

View AWS Systems Manager in this category (opens in a new tab)

AWS Systems Manager Reviews

juan antonio c.

Role: Finance
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2021

create windows users thanks to Amazon EC2 Systems.

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

Amazon EC2 Systems Manager is very complete, it allows you to manage all the users you create from its platform, it is very easy to protect your data because you can change the password as many times as you want, you can also delete and create as many users as you want, it is easy to use and its speed is what makes it better than the rest.

What is your favorite aspect of this product?

Amazon EC2 Systems Manager is the windows user interface, the operating system is great, it also has impressive speed, there is no doubt that this platform is special, I can manage all my files from the virtual computer and the best thing is that I am protected The 24 hours of the day.

What do you dislike most about this product?

I have loved everything about this platform, I have had no problems. it is ideal for me and my company. it is possible to manage all our files from a virtual computer and that is very useful.

What recommendations would you give to someone considering this product?

With Amazon EC2 Systems Manager you will have total control of a virtual computers, you will have full access to them and you will be able to handle all your activities quickly and accurately, you will undoubtedly enjoy using this platform.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Todd C.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

Very functional system and easy implementation

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

Availability of customization versus cost.

What is your favorite aspect of this product?

In house management is much more functional reducing time invested and need for a large designated team.

What do you dislike most about this product?

Somewhat difficult license procurement.

What recommendations would you give to someone considering this product?

Be prepared to designate time and team for implemtation.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2020

Easy to use but hidden costs

Likeliness to Recommend

6 /10

Pros

Reliable
Enables Productivity
Effective Service
Helps Innovate

Cons

Less Generous
Leverages Incumbent Status
Slower Product Innovation

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

AWS Systems Manager Ratings

91 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Storage Monitoring Monitor storage performance and capacity.

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Access Rights Management Ability to track and manage user access of sensitive data and systems

Network Mapping Visually map your network (e.g. devices and node relationships) to assist with monitoring and managing your network.

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Patching Automation The automated deployment and installation of server patches

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Deployment Model Deployment model(s), e.g. on-premise, cloud, hybrid, suit business needs

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Cloud Management

AWS Systems Manager Reviews

juan antonio c.

create windows users thanks to Amazon EC2 Systems.

Likeliness to Recommend

Pros

Todd C.

Very functional system and easy implementation

Likeliness to Recommend

Pros

Easy to use but hidden costs

Likeliness to Recommend

Pros

Cons

Most Popular AWS Systems Manager Comparisons

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OpenText Operations Bridge

IBM Power Systems

Feature Ratings

Storage Monitoring

Cloud Monitoring

Capacity Management

Access Rights Management

Network Mapping

Applications Monitoring

Patching Automation

Centralized Dashboard

Network Configuration Management

Server Performance Monitoring

Deployment Model

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support