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AWS Systems Manager

Composite Score

8.9 /10

CX Score

9.2 /10

85 Reviews Write a Review

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What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

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Awards & Recognition

AWS Systems Manager won the following awards in the Systems Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

7 Top Rated Features

2024

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Reliable
Performance Enhancing
Efficient Service

Feature Ratings

Average 85

Storage Monitoring

Cloud Monitoring

Capacity Management

Access Rights Management

Network Mapping

Applications Monitoring

Patching Automation

Centralized Dashboard

Network Configuration Management

Server Performance Monitoring

Deployment Model

Vendor Capability Ratings

Average 85

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Also Featured in...

Cloud Management

Score 9.1

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AWS Systems Manager Reviews

Douglas D.

Role: Consultant
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Fantastic Features!

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

Many useful features and best platforms for Application and Infrastructure.

What is your favorite aspect of this product?

All the features!

What do you dislike most about this product?

Nothing to say.

What recommendations would you give to someone considering this product?

Using this Cloud you will be able to use many useful features for your organization.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Raviraj S.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Powerful Systems manager

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

AWS Systems Manager offers a comprehensive set of features, including systems and application inventory, patch management, parameter store for secure storage of configuration data, automation workflows, and session manager for secure remote access to instances.

What is your favorite aspect of this product?

The patch management capabilities of AWS Systems Manager enable users to automate the process of patching instances across their AWS environment, improving security and compliance.

What do you dislike most about this product?

AWS Systems Manager provides a wide range of features and capabilities, which can make it complex to set up and configure, especially for users new to the AWS ecosystem.

What recommendations would you give to someone considering this product?

While AWS Systems Manager provides some capabilities for managing hybrid environments and on-premises resources, it may not be as comprehensive or seamless for non-AWS environments compared to other third-party solutions.

Pros

Reliable
Client Friendly Policies
Helps Innovate
Continually Improving Product

Cons

Less Effective Service
Vendor's Interest First
Leverages Incumbent Status

Pranav p.

Role: Operations
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Good to have best service

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

It's flexible and easy to access and deployment

What is your favorite aspect of this product?

Console access and services are more likely

What do you dislike most about this product?

Something related to cost

What recommendations would you give to someone considering this product?

Good to choose aws.

Pros

Efficient Service
Fair
Client's Interest First
Continually Improving Product

Cons

Commodity Features

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

AWS Systems Manager Ratings

91 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Storage Monitoring Monitor storage performance and capacity.

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Access Rights Management Ability to track and manage user access of sensitive data and systems

Network Mapping Visually map your network (e.g. devices and node relationships) to assist with monitoring and managing your network.

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Patching Automation The automated deployment and installation of server patches

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Deployment Model Deployment model(s), e.g. on-premise, cloud, hybrid, suit business needs

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Cloud Management

AWS Systems Manager Reviews

Douglas D.

Fantastic Features!

Likeliness to Recommend

Pros

Raviraj S.

Powerful Systems manager

Likeliness to Recommend

Pros

Cons

Pranav p.

Good to have best service

Likeliness to Recommend

Pros

Cons

Most Popular AWS Systems Manager Comparisons

Oracle Enterprise Manager

Datadog

Microsoft System Center

ServiceNow IT Operations Management

OpenText Operations Bridge

IBM Power Systems

Feature Ratings

Storage Monitoring

Cloud Monitoring

Capacity Management

Access Rights Management

Network Mapping

Applications Monitoring

Patching Automation

Centralized Dashboard

Network Configuration Management

Server Performance Monitoring

Deployment Model

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support