AWS Systems Manager Logo Award Winner Product Badge
AWS Systems Manager Logo Award Winner Product Badge
Amazon

AWS Systems Manager

Composite Score
8.9 /10
CX Score
9.2 /10
Category
AWS Systems Manager
8.9 /10

What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

AWS Systems Manager won the following awards in the Systems Management category

Filter By

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

0% Negative
3% Neutral
97% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Reliable
  • Efficient Service

Feature Ratings

Average 85

Storage Monitoring

91

Cloud Monitoring

89

Access Rights Management

88

Capacity Management

88

Applications Monitoring

87

Centralized Dashboard

87

Network Mapping

87

Patching Automation

87

Server Performance Monitoring

86

Deployment Model

86

Automated Remediation

86

Vendor Capability Ratings

Average 85

Breadth of Features

89

Quality of Features

88

Ease of Data Integration

87

Usability and Intuitiveness

86

Ease of Customization

86

Ease of Implementation

85

Availability and Quality of Training

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Business Value Created

83

Vendor Support

82

AWS Systems Manager Reviews

Raviraj S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Powerful Systems manager

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

AWS Systems Manager offers a comprehensive set of features, including systems and application inventory, patch management, parameter store for secure storage of configuration data, automation workflows, and session manager for secure remote access to instances.

What is your favorite aspect of this product?

The patch management capabilities of AWS Systems Manager enable users to automate the process of patching instances across their AWS environment, improving security and compliance.

What do you dislike most about this product?

AWS Systems Manager provides a wide range of features and capabilities, which can make it complex to set up and configure, especially for users new to the AWS ecosystem.

What recommendations would you give to someone considering this product?

While AWS Systems Manager provides some capabilities for managing hybrid environments and on-premises resources, it may not be as comprehensive or seamless for non-AWS environments compared to other third-party solutions.

Pros

  • Reliable
  • Client Friendly Policies
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Effective Service
  • Vendor's Interest First
  • Leverages Incumbent Status

José A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Fantastic product

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

AWS the best cloud solution. The way how their services works so fast. The way how you can integrate Infrastructure as code using cloud formation, the serverless solutions such as lambda. Stronger and very fast databases. Replicas around the world with no latency

What is your favorite aspect of this product?

Easy way to use Infrastructure as code, serverless solutions such as lambda, the replicas around the world without latency. Very friendly web interface

What do you dislike most about this product?

is the best solution, nothing to critizie

What recommendations would you give to someone considering this product?

That hire this solution, worth every dollar

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alexa C.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Drag-and-drop resource channeling tool.

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

Used for an internal app base with a vast user base on a scalable project leveraging AWS. It allowed us to use the app to track security issues and monitor widespread network usage to provide prompt upgrades. The AWS NFW was easy to roll out and use, and the online tutorials included comprehensive guidance for various deployment strategies.

What is your favorite aspect of this product?

Offers cross-account protection and centralized, automatic defense against DDoS attacks. Fast verification and easy purchase are made possible by cloud-based technologies. To enhance usage, it can be linked to other AWS services. Robust connectivity to AWS and other cloud services and a fully customizable UI. The documentation for basic and complicated configurations is complete. AWS is easy to install. It naturally fits our infrastructure because we solely rely on AWS, which was also built there.

What do you dislike most about this product?

Some monitoring hooks were more challenging to use than those in previous solutions. Eventually, documentation would occasionally be outdated with the most recent releases. The definition of fine-grained application controls could be more precise when compared to other traditional FW vendor solutions. It would be convenient if more vendors could offer rulesets and layer seven rules for the NFW.

What recommendations would you give to someone considering this product?

According to reports, the AWS network firewall addressed the project. We started to increase security and a few internal technological requirements. Immersion Day and other training provided by AWS help with adoption. We may have found more cost-effective alternatives when we looked at other items, but this one allowed us to do the task quickly and affordably.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Most Popular AWS Systems Manager Comparisons