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Amazon

AWS Systems Manager

Composite Score

8.9 /10

CX Score

9.2 /10

87 Reviews Write a Review

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What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

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Awards & Recognition

AWS Systems Manager won the following awards in the Systems Management category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

7 Top Rated Features

2024

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

0% Negative

3% Neutral

97% Positive

Pros

Performance Enhancing
Saves Time
Reliable
Efficient Service

Feature Ratings

Average 85

Storage Monitoring

Cloud Monitoring

Access Rights Management

Capacity Management

Applications Monitoring

Centralized Dashboard

Network Mapping

Patching Automation

Server Performance Monitoring

Deployment Model

Automated Remediation

Vendor Capability Ratings

Average 85

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Also Featured in...

Cloud Management

Score 9.1

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AWS Systems Manager Reviews

Ahmed A.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

The powerful of managing and automating AWS

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

What differentiates AWS Systems Manager from other similar products is the ability to easily monitor and manage AWS resources from a single dashboard, quickly identify and fix operational problems, deploy application and system patches, manage configuration settings, and track changes to AWS resources.

What is your favorite aspect of this product?

My favorite aspect of AWS Systems Manager is the comprehensive set of automation capabilities it provides, With the automation capabilities, I can quickly and easily automate common operational tasks, deploy and configure applications, manage patching and software updates, and execute commands remotely on EC2 instances or on-premises servers, This makes it easier for me to manage my AWS environment and save time in the long run.

What do you dislike most about this product?

It can take some time to get used to the interface and figure out how to set up and configure your AWS environment, However, once you get the hang of it, AWS Systems Manager is a great tool for managing and automating your AWS infrastructure.

What recommendations would you give to someone considering this product?

My recommendation for someone considering AWS Systems Manager is to take your time to learn the interface and get familiar with the different features and capabilities, Take advantage of the automation capabilities to simplify and streamline the management and operation of your AWS environment, Explore the different integrations available to extend the capabilities of AWS Systems Manager and make it even more powerful.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ghanshyam k.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Super tool but limited with aws only

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

It is very easy to automate all the schedule regular task

What is your favorite aspect of this product?

One place can do everything and manage entire infra

What do you dislike most about this product?

As of now no

What recommendations would you give to someone considering this product?

Always recommend

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Kesley G.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

So scalable easy to deploy platform.

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

Since I am handling quite huge data involving manipulation, AWS System Manager has been a great solution for the data handling.

What is your favorite aspect of this product?

The platform is so scalable and an easy one to deploy. The platform really helps save lots of configuration queries leading to increased productivity.

What do you dislike most about this product?

Since this platform is a simple one to deploy and it features are quite simple to manipulate makes AWS best platform for me.

What recommendations would you give to someone considering this product?

AWS has really helped us take care of our database structure and moreso it maintenance. I highly recommend this platform.

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

AWS Systems Manager Ratings

91 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Storage Monitoring Monitor storage performance and capacity.

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Access Rights Management Ability to track and manage user access of sensitive data and systems

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Network Mapping Visually map your network (e.g. devices and node relationships) to assist with monitoring and managing your network.

Patching Automation The automated deployment and installation of server patches

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Deployment Model Deployment model(s), e.g. on-premise, cloud, hybrid, suit business needs

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Cloud Management

AWS Systems Manager Reviews

Ahmed A.

The powerful of managing and automating AWS

Likeliness to Recommend

Pros

Ghanshyam k.

Super tool but limited with aws only

Likeliness to Recommend

Pros

Kesley G.

So scalable easy to deploy platform.

Likeliness to Recommend

Pros

Most Popular AWS Systems Manager Comparisons

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OpenText Operations Bridge

1
Since last award

Feature Ratings

Storage Monitoring

Cloud Monitoring

Access Rights Management

Capacity Management

Applications Monitoring

Centralized Dashboard

Network Mapping

Patching Automation

Server Performance Monitoring

Deployment Model

Automated Remediation

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support