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AWS Systems Manager

Composite Score

9.1 /10

CX Score

9.3 /10

93 Reviews Write a Review

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What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

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Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

3 Top Rated Features

2023

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

3% Negative

3% Neutral

94% Positive

Pros

Respectful
Fair
Performance Enhancing
Over Delivered

Feature Ratings

Average 86

Cloud Integration

Cloud Analytics and Reporting

Cloud Migration

Capacity Management

Configuration Validation

Performance Monitoring Management

Application Release Automation

Orchestration and Workflow Management

Automatic Resource Scaling Elasticity

Cloud SLA Management Governance

Self Service Cloud Services

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training

Also Featured in...

Systems Management

Score 8.9

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AWS Systems Manager Reviews

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Great product.

Likeliness to Recommend

8 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Madhusudan K.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

AWS SSM Best Automation tool

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

There is no other way to connect to an ec2 server if we loose the pem file but we can connect via aws ssm.

What is your favorite aspect of this product?

We can do patching of the linux servers , run automation scripts , run cron jobs via single click.

What do you dislike most about this product?

Not a dislike but yeah they should be having a functionality to connect in console also.

What recommendations would you give to someone considering this product?

Strongly recommended for automations AWS SSM

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Khushal B.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

AWS Systems Manager

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

It helps DevOps engineers investigate and remediate issues with their AWS resources. Sometimes we need to install a few packages on multiple instances with the help of AWS Systems Manager with a single click.

What is your favorite aspect of this product?

single window for installing packages on multiple instances.

What do you dislike most about this product?

Sometimes SSM agents need to install with the latest version.

What recommendations would you give to someone considering this product?

If you need Operations and node management then this is the best choice.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

AWS Systems Manager Ratings

90 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Integration Includes real-time data integration, APIs, and data quality.

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Cloud Migration Migration of applications and workloads to cloud.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Application Release Automation Continuously manage the release and maintenance of applications.

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Systems Management

AWS Systems Manager Reviews

Great product.

Likeliness to Recommend

Pros

Madhusudan K.

AWS SSM Best Automation tool

Likeliness to Recommend

Pros

Khushal B.

AWS Systems Manager

Likeliness to Recommend

Pros

Most Popular AWS Systems Manager Comparisons

Microsoft Azure Arc

Google Cloud

Red Hat Openshift

Oracle Hybrid Cloud

Amazon Kinesis

ServiceNow Cloud Accelerate

Feature Ratings

Cloud Integration

Cloud Analytics and Reporting

Cloud Migration

Capacity Management

Configuration Validation

Performance Monitoring Management

Application Release Automation

Orchestration and Workflow Management

Automatic Resource Scaling Elasticity

Cloud SLA Management Governance

Self Service Cloud Services

Vendor Capability Ratings

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training