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Amazon

AWS Systems Manager

Composite Score

9.1 /10

CX Score

9.3 /10

93 Reviews Write a Review

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What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

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Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

3 Top Rated Features

2023

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

3% Negative

3% Neutral

94% Positive

Pros

Respectful
Fair
Performance Enhancing
Over Delivered

Feature Ratings

Average 86

Cloud Integration

Cloud Analytics and Reporting

Cloud Migration

Capacity Management

Configuration Validation

Performance Monitoring Management

Application Release Automation

Orchestration and Workflow Management

Automatic Resource Scaling Elasticity

Cloud SLA Management Governance

Self Service Cloud Services

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training

Also Featured in...

Systems Management

Score 8.9

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AWS Systems Manager Reviews

Pranav p.

Role: Operations
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Good to have best service

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

It's flexible and easy to access and deployment

What is your favorite aspect of this product?

Console access and services are more likely

What do you dislike most about this product?

Something related to cost

What recommendations would you give to someone considering this product?

Good to choose aws.

Pros

Efficient Service
Fair
Client's Interest First
Continually Improving Product

Cons

Commodity Features

Enitan A.

Role: Information Technology
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

“Excellent features, and effectiveness”

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

Provides varied prices for different instance kinds according to capacity and performance. Storage prices for services like Amazon S3 and Amazon EBS are determined by capacity and usage trends.

What is your favorite aspect of this product?

You can load the necessary software and services for your application in a virtual environment with AWS. While maintaining the ability to create new solutions, this facilitates the migration process for current applications

What do you dislike most about this product?

The EC2 Limits of Amazon. AWS's resource limitation by region is a second drawback

What recommendations would you give to someone considering this product?

Suggestions for cost optimisation that may help you save money. These checks point out areas where you may cut costs and underutilised resources

Pros

Continually Improving Product
Effective Service
Saves Time
Client Friendly Policies

Joseph O.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Excellent tool.

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

AWS system Manager stands out due to its deep integration with AWS services, providing a unified operational hub for managing AWS resources and on-premises servers. AWS system manager allows you to manage, monitor and automate AWS infrastructure and on-premises resources from a single interface.

What is your favorite aspect of this product?

A favorite aspect of AWS system manager would be its seamless automation and centralized management capabilities for AWS resources. As automating operational tasks like patch management, resource provisioning and system updates is straightforward and scalable.

What do you dislike most about this product?

One thing a kind of dislike about AWS systems manager is it’s limited multi-cloud support. Yes its offers great tools for managing AWS resources and other hybrid environments, it is heavily tied to the AWS ecosystem.

What recommendations would you give to someone considering this product?

To recommend AWS system manager to someone, if the infrastructure is primarily on AWS,systems manager is a great choice for simplifying management, automating tasks and enhancing visibility. It provides built-in tools for patch management, configuration compliance and secure automation, making it perfect for regulated industries.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

AWS Systems Manager Ratings

90 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Integration Includes real-time data integration, APIs, and data quality.

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Cloud Migration Migration of applications and workloads to cloud.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Application Release Automation Continuously manage the release and maintenance of applications.

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Systems Management

AWS Systems Manager Reviews

Pranav p.

Good to have best service

Likeliness to Recommend

Pros

Cons

Enitan A.

“Excellent features, and effectiveness”

Likeliness to Recommend

Pros

Joseph O.

Excellent tool.

Likeliness to Recommend

Pros

Most Popular AWS Systems Manager Comparisons

Microsoft Azure Arc

Google Cloud

Red Hat Openshift

Oracle Hybrid Cloud

Amazon Kinesis

ServiceNow Cloud Accelerate

Feature Ratings

Cloud Integration

Cloud Analytics and Reporting

Cloud Migration

Capacity Management

Configuration Validation

Performance Monitoring Management

Application Release Automation

Orchestration and Workflow Management

Automatic Resource Scaling Elasticity

Cloud SLA Management Governance

Self Service Cloud Services

Vendor Capability Ratings

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training