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Nulab

Backlog

Composite Score

7.3 /10

CX Score

7.4 /10

16 Reviews Write a Review

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What is Backlog?

With Backlog, you can choose how you envision work happening. Quickly see which tasks are completed, are currently in progress, or need more attention through Gantt charts, burndown charts, or Boards.

Company Details

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Awards & Recognition

Backlog won the following awards in the Product Management category

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1 Top Rated Capabilities

0 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

Backlog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Backlog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

2
Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Backlog?

0% Negative

9% Neutral

91% Positive

Pros

Efficient Service
Helps Innovate
Reliable
Caring

Feature Ratings

Average 81

ALM Integration

Social Collaboration

Backlog Management

User Needs Management

Feature Management

Idea Management

Workflow Management

Product Management

Release Planning

Strategic Vision

Visual Roadmap

Vendor Capability Ratings

Average 81

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Backlog Reviews

Scott G.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Tool I love for how easy it is to use.

Likeliness to Recommend

7 /10

What differentiates Backlog from other similar products?

It stands out from similar programs due to the fact that its dashboard is exceptionally user-friendly and straightforward to operate. It is very simple to add notes, modify ticket status, and keep track of where the project is at this moment in time.

What is your favorite aspect of this product?

I appreciate how Backlog records problems and assigns them to specific team members. Backlog allows us to overcome one of our weaknesses, which is keeping track of the problems and defects reported by our customers.

What do you dislike most about this product?

The interface's design makes some features seem at odds with common sense. I believe that the next version of the Backlog interface will go a long way toward making the tool more intuitive, smooth, and useful.

What recommendations would you give to someone considering this product?

I would absolutely recommend it since it has improved our customers' satisfaction with our service to the point where we are now able to more effectively track and respond to any problems or concerns that our customers bring to our attention.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Role: Industry Specific Role
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2022

Fantastic product at the task and high level views

Likeliness to Recommend

7 /10

Pros

Trustworthy
Respectful
Enables Productivity
Efficient Service

Cons

Less Transparent
Slower Product Innovation
Less Fair

Manish S.

Role: Information Technology
Industry: Entertainment
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Just Wow!!

Likeliness to Recommend

9 /10

What differentiates Backlog from other similar products?

Easy to use , Easy integration ,sharing ,collaborating

What is your favorite aspect of this product?

Stay in loop with all team , Developer, designer and Product

What do you dislike most about this product?

Not much but its is Pricy

What recommendations would you give to someone considering this product?

All Team should be on same page for developer small or large product

Pros

Helps Innovate
Trustworthy
Saves Time
Respectful

Backlog

What is Backlog?

Company Details

Need Assistance?

Awards & Recognition

Backlog Ratings

84 Likeliness to Recommend

2 Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Backlog?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Product Management Includes product code, category, and description.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Backlog Reviews

Scott G.

Tool I love for how easy it is to use.

Likeliness to Recommend

Pros

Fantastic product at the task and high level views

Likeliness to Recommend

Pros

Cons

Manish S.

Just Wow!!

Likeliness to Recommend

Pros

2
Since last award

2
Since last award

Feature Ratings

ALM Integration

Social Collaboration

Backlog Management

User Needs Management

Feature Management

Idea Management

Workflow Management

Product Management

Release Planning

Strategic Vision

Visual Roadmap

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support