Cortex I.T. Labs Pty Ltd

BackupAssist

Composite Score

8.3 /10

CX Score

8.6 /10

45 Reviews Write a Review

Claim Software

What is BackupAssist?

Backup software that saves your servers from ruin. Never suffer from data loss ever again. Use BackupAssist to perform onsite and offsite backups to safeguard your servers.

Company Details

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Awards & Recognition

BackupAssist won the following awards in the Email Backup category

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4 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

4 Top Rated Features

2024

5 Top Rated Capabilities

3 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Contract Negotiation

2022

7 Top Rated Capabilities

3 Top Rated Features

2022

BackupAssist Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BackupAssist.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BackupAssist?

0% Negative

8% Neutral

92% Positive

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Feature Ratings

Average 81

Compliance

Permissions Awareness

Mailbox Backup Restore

Media Support

User self service

Encryption

Security

Backup Archiving

Support for Backup Types

Granular Restore

AI tech support

Vendor Capability Ratings

Average 80

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Business Value Created

Quality of Features

Availability and Quality of Training

Breadth of Features

Vendor Support

Usability and Intuitiveness

BackupAssist Reviews

Nayan S.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Great backup software.

Likeliness to Recommend

9 /10

What differentiates BackupAssist from other similar products?

This platform is highly efficient for backing up files, easy to use, and essential for any business. It also offers recovery options and remote access, which I find very useful. I would highly recommend its implementation.

What is your favorite aspect of this product?

1. Easy to setup and use. 2. I like how it integrates with other applications like AWS. 3. You can create a backup for your SQL databases from a local server and have it stored on their cloud platform. 4. Single-screen control is very user-friendly.

What do you dislike most about this product?

It lacks additional backup features and is limited to working only with Hyper-V environments. It would be great to have support for VMware as well. Otherwise, I don't find any disliking things.

What recommendations would you give to someone considering this product?

Consider BackupAssist if you need a reliable, easy-to-use solution for Windows and Hyper-V backups, but be aware that it lacks support for VMware and some advanced features. Test its recovery and remote access features to ensure they meet your needs.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Daniele R.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Email Backup Made Easy With BackupAssist

Likeliness to Recommend

9 /10

What differentiates BackupAssist from other similar products?

The product has a cloud based email archiving system and storage drive failure detection abilities.

What is your favorite aspect of this product?

Easy data management. The platform offers efficient data recovery process. Implementation charges are very flexible there is annual and monthly subscriptions. The software is in compliance with the law. Unlimited implementation. Availability of personalized customer care services.

What do you dislike most about this product?

Complexity of user interface and dashboard is a major setback that hinders effectiveness in implementation.

What recommendations would you give to someone considering this product?

For reliable email backup solutions this is an appropriate software to consider for your organization and business.

Pros

Efficient Service
Caring
Client Friendly Policies
Altruistic

Nathi S.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Great for disaster recovery.

Likeliness to Recommend

8 /10

What differentiates BackupAssist from other similar products?

Our office server crashed last year and we restored everything with backupassist’s bare-metal backup feature.

What is your favorite aspect of this product?

It was the first real test and it passed with flying colors.

What do you dislike most about this product?

I wish restore logs were more detailed, but the result matters most.

What recommendations would you give to someone considering this product?

If you care about full recovery, this software has your back.

Pros

Reliable
Inspires Innovation
Saves Time
Transparent

BackupAssist

What is BackupAssist?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

BackupAssist Ratings

87 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love BackupAssist?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

User self service User do not need to raise a service desk ticket anymore

Encryption Encryption of sensitive and personal files on a user’s workstation.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Backup Archiving Ability to conduct archive backups for long-term storage.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

AI tech support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

BackupAssist Reviews

Nayan S.

Great backup software.

Likeliness to Recommend

Pros

Daniele R.

Email Backup Made Easy With BackupAssist

Likeliness to Recommend

Pros

Nathi S.

Great for disaster recovery.

Likeliness to Recommend

Pros

Most Popular BackupAssist Comparisons

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Commvault Cloud

1
Since last award

1
Since last award

Feature Ratings

Compliance

Permissions Awareness

Mailbox Backup Restore

Media Support

User self service

Encryption

Security

Backup Archiving

Support for Backup Types

Granular Restore

AI tech support

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Business Value Created

Quality of Features

Availability and Quality of Training

Breadth of Features

Vendor Support

Usability and Intuitiveness