Cortex I.T. Labs Pty Ltd

BackupAssist

Composite Score

8.3 /10

CX Score

8.6 /10

45 Reviews Write a Review

Claim Software

What is BackupAssist?

Backup software that saves your servers from ruin. Never suffer from data loss ever again. Use BackupAssist to perform onsite and offsite backups to safeguard your servers.

Company Details

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Awards & Recognition

BackupAssist won the following awards in the Email Backup category

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4 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

4 Top Rated Features

2024

5 Top Rated Capabilities

3 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Contract Negotiation

2022

7 Top Rated Capabilities

3 Top Rated Features

2022

BackupAssist Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BackupAssist.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BackupAssist?

0% Negative

8% Neutral

92% Positive

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Feature Ratings

Average 81

Compliance

Permissions Awareness

Mailbox Backup Restore

Media Support

User self service

Encryption

Security

Backup Archiving

Support for Backup Types

Granular Restore

AI tech support

Vendor Capability Ratings

Average 80

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Business Value Created

Quality of Features

Availability and Quality of Training

Breadth of Features

Vendor Support

Usability and Intuitiveness

BackupAssist Reviews

Amir H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

saved my butt during a ransomware scare

Likeliness to Recommend

8 /10

What differentiates BackupAssist from other similar products?

we got hit with some malware, and thank god I had backupassist running nightly backups.

What is your favorite aspect of this product?

restored our system and files cleanly. we didn’t pay a rupee to those scammers.

What do you dislike most about this product?

i now use the built-in encryption too. feels safer.

What recommendations would you give to someone considering this product?

if you're worried about ransomware, don’t skip backups — this tool literally saved us.

Pros

Transparent
Helps Innovate
Continually Improving Product
Reliable

Cons

Less Effective Service

Mark R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Great customer service, but didn't suit our needs.

Likeliness to Recommend

8 /10

What differentiates BackupAssist from other similar products?

Was in the middle of the road for pricing. Ended up moving to a cheaper option.

What is your favorite aspect of this product?

Customer support was very good.

What do you dislike most about this product?

We had a few issues with restoring data.

What recommendations would you give to someone considering this product?

Shop around first, great customer support but the software didn't meet our needs.

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Prince k.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Cool data backup tool

Likeliness to Recommend

9 /10

What differentiates BackupAssist from other similar products?

Powerful tool for restoring server and data quickly.

What is your favorite aspect of this product?

Add-on exist for cloud and SQL backup .

What do you dislike most about this product?

Support team is slow in response sometimes sounds rude.

What recommendations would you give to someone considering this product?

We are using backup assist for years it has really helped our business most importantly in terms of data security .

Pros

Helps Innovate
Enables Productivity
Trustworthy
Efficient Service

BackupAssist

What is BackupAssist?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

BackupAssist Ratings

87 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love BackupAssist?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

User self service User do not need to raise a service desk ticket anymore

Encryption Encryption of sensitive and personal files on a user’s workstation.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Backup Archiving Ability to conduct archive backups for long-term storage.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

AI tech support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

BackupAssist Reviews

Amir H.

saved my butt during a ransomware scare

Likeliness to Recommend

Pros

Cons

Mark R.

Great customer service, but didn't suit our needs.

Likeliness to Recommend

Pros

Prince k.

Cool data backup tool

Likeliness to Recommend

Pros

Most Popular BackupAssist Comparisons

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Commvault Cloud

1
Since last award

1
Since last award

Feature Ratings

Compliance

Permissions Awareness

Mailbox Backup Restore

Media Support

User self service

Encryption

Security

Backup Archiving

Support for Backup Types

Granular Restore

AI tech support

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Business Value Created

Quality of Features

Availability and Quality of Training

Breadth of Features

Vendor Support

Usability and Intuitiveness