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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.4 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Respectful
  • Caring
  • Helps Innovate

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Mobile Access

85

Budget Management

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

83

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

88

Business Value Created

88

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

85

Ease of Customization

84

Usability and Intuitiveness

83

Vendor Support

83

Basecamp Reviews

Sophia C S.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great tool for project management.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

I'm dealing with file management and sharing difficulties that are tough to solve with standard email/Dropbox/etc, all of your projects are in one location and instead of using common folders, Basecamp delivers a clean and well-organized interface. Basecamp makes it simple for anybody to keep track of a project's progress, there will be fewer meetings and less misunderstanding as a result. Involve the appropriate personnel in each ongoing project so that you can control who sees what updates at what times.

What is your favorite aspect of this product?

I love how simple Basecamp is to use with other online project management systems finding the right industry and area to contribute to may be challenging. Instead of bombarding you with bothersome email threads, I enjoy how Basecamp helps you arrange your inbox. Basecamp allows employees to keep track of their tasks and view a calendar of ongoing projects, to view real-time updates, use notifications and comments I've been using Basecamp for a few years now and have always admired how simple it is to organize work utilizing the tools and capabilities.

What do you dislike most about this product?

Although the user interface is minimal I believe a more visually attractive design may be created internal guidelines governing how projects are formed and handled have been a source of contention for us since the outset. The feature set is extremely vast, which is fantastic for customisation, but we had to go through a lot of trial and error before we found a solution that worked for our team. In Basecamp Update, you can't link documents when you paste a link, such as a Google Doc or Google Spreadsheet, customers might not notice that the update contains a link.

What recommendations would you give to someone considering this product?

This is probably the best solution for large companies as it packs a collection of powerful features that large companies need and provides everything they need to handle different projects in the best possible way Keep things in mind with the right titles and make them relevant to the conversation. If the update is no longer relevant to the title, start a new update, It also adds a date to the update title to create a to-do list of items that the customer needs to complete.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Matt L.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

I like the program, it's excellent.

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

Basecamp is a better option than other applications because of its low pricing and the many features it offers.

What is your favorite aspect of this product?

Software that's simple to use and lets you view the assignment, due date, attachments, and a description right on the screen. The Files & Upload folder structure has been created so that users may simply upload documents.

What do you dislike most about this product?

Because our customer couldn't see the Kanban board, he had no idea how things were progressing. As a result, we can't clearly see the many sorts of graphs and charts that are available.

What recommendations would you give to someone considering this product?

Anyone interested in the features of Basecamp has to keep an eye on the fact that they were designed to be basic and easy to use. There is a lot of overlap between the various project management software. Using this method is making a difference.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

Atul S.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent Project Management Tool

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

Basecamp is a very ease to use tool.

What is your favorite aspect of this product?

We can manage client task in to-do list and assign a due date.

What do you dislike most about this product?

Needs improvement in User Interface.

What recommendations would you give to someone considering this product?

Basecamp is very powerful client management tool. We can run basecamp easily in system and mobile. We can manage client task in to-do. We can develop, work, and keep track of everything.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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