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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.4 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Respectful
  • Caring
  • Helps Innovate

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Mobile Access

85

Budget Management

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

83

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

88

Business Value Created

88

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

85

Ease of Customization

84

Usability and Intuitiveness

83

Vendor Support

83

Basecamp Reviews

Julia Maria M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

The best tool for task and project management

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

You are not too overloaded. You can concentrate on the essentials: the project. The handling is very intuitive, even for beginners. But most importantly, it's easy to invite people to Basecamp who don't know the program. All colleagues quickly became familiar with it. Above all, commenting and discussing multimedia content or projects worked well.

What is your favorite aspect of this product?

Basecamp is intuitive to use. It provides a clear overview of all pending tasks that arise. Deadlines and e-mail notifications can be set for them. There is also the option to set roles and communicate as a team through Basecamp.

What do you dislike most about this product?

The clear dashboard is particularly useful for keeping track of projects and tasks. The intuitive operation also allows employees who are not familiar with the technology to use the tool. No experience with comparable tools is required.

What recommendations would you give to someone considering this product?

Basecamp makes it easy for me to work on various projects. It helps me meet deadlines. It allows me to work with internal colleagues, but also with our agency. For events or projects, it's the best solution that brings everything under one roof. As a team, we use it for event planning. We were able to summarize all important documents and proceed step by step. In addition, I always had an overview of what remained to be done and whether the other participants were doing their homework. All in all, the to-do lists are the best and the range of functions is sufficient for events with less than 500 people.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Don P.

  • Role: C-Level
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Good reasons so many people use it

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Simple interface

What is your favorite aspect of this product?

Keeps our team coordinated.

What do you dislike most about this product?

While it has hotlists of things to do, we don't really use the scheduling functions as they don't work how we want them to.

What recommendations would you give to someone considering this product?

Add budgeting and time tracking functions

Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Caring

Mark M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Great for teamwork and project management."

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

it differs in the large number of features that the program has.

What is your favorite aspect of this product?

Due to its straightforward design, Basecamp is an excellent team communication tool. It gives the necessary tools for a successful collaboration. Allowing for project-specific employment scheduling and document organization reduces administrative burdens while increasing efficiency. My team members are able to communicate better and remain on the same page thanks to Basecamp. The option to add our employees and customers is one of my favorite features of Basecamp. When we want to hold internal discussions, we can easily set them up in Basecamp.

What do you dislike most about this product?

I'd want to see the ability to open PDF files from inside Basecamp enabled. Once a document is submitted to Basecamp, I like to see it on the site rather than download it to my computer. Now, the additional processes are inefficient, and I'd want to see more specialized templated solutions. Not only the one-liners, but the "To-Do List" as a whole may be better managed. It's also a place where we can keep tabs on and have discussions about open positions.

What recommendations would you give to someone considering this product?

Basecamp is a good alternative to email threads when it comes to organizing your discussions. It will help you plan your work and presentations more successfully. Assigning a professional project manager to set up projects in Basecamp would help the process go more quickly.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Saves Time

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