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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.4 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Respectful
  • Caring
  • Helps Innovate

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Mobile Access

85

Budget Management

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

83

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

88

Business Value Created

88

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

85

Ease of Customization

84

Usability and Intuitiveness

83

Vendor Support

83

Basecamp Reviews

Camila B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

A complete and comprehensive platform

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

From day one Basecamp has made significant contributions to our daily work, as a first point it is a fundamental basis for our saving both time, because it has allowed us to follow a constant line of work with the whole team working on the same project in a collaborative way and integrating various functions in one place; as well as money, since we have saved on other applications that provide different functions because Basecamp helps us with this, it has everything we need in one place! Another point in favor is that it has allowed our work to transcend, it has given us a new vision.

What is your favorite aspect of this product?

In all aspects my experience with the platform has been positive, from its configuration to its customization it has completely adapted to our way of working, being in all areas a practical and simple platform. The functionalities that it provides from its interface have been bold, the intuitiveness that it presents to us of its features throughout the workflow is impressive. It maintains a practical and comprehensive perspective of project management, without cram an interface with different functions and complex tools, on the contrary, it shows an impressive simplicity. Its task tracking function has been one of our favorite management.

What do you dislike most about this product?

I only have one small point to highlight, at the beginning there may be a small learning curve, it takes time to be able to leave everything as we need it in our work, otherwise, without a doubt Basecamp is a comprehensive platform that has been constantly positive at every step, it has not left any relevant negative trace.

What recommendations would you give to someone considering this product?

Integrate all your work in one place. It is absurd to keep looking for hundreds of platforms to perform different functions if only Basecamp has everything to manage your projects and not only that, it automates various functions.

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Saves Time

Hegar M.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Intuitive and easy-to-use interface.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp focuses on simplicity and ease of use, rather than offering a wide range of complex functionality. Has a clear focus on team communication and collaboration, facilitating the coordination of tasks and projects.

What is your favorite aspect of this product?

Complete project management tools. Online file sharing and document editing capabilities. Integration with other popular applications. Allows real-time communication with the work team.

What do you dislike most about this product?

High price compared to other similar tools. Limitations on the number of projects that can be managed. Some advanced features may not be available on all plans.

What recommendations would you give to someone considering this product?

Familiarize yourself with all the functionalities offered by the platform to make the most of its benefits. Establish a clear structure for the organization of projects and tasks, to facilitate team collaboration. Use real-time communication tools to keep all team members informed and committed to project objectives.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gabriel F.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Coordination and productivity all in one space.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

This is where Basecamp shines, however, since its clear and simple structure is one of its main benefits. Because of the clean layout and simple navigation of the interface, it would not take any team member a long time to learn how to use the tool.

What is your favorite aspect of this product?

My favorite feature of Basecamp is the ability to create to-do list, assign it various members of the team, set due dates and track the progress of the working projects in one place. It has also helped in making improvements in the daily work we do hence enhancing efficiency.

What do you dislike most about this product?

But what I do not like a little is that the workload may be too much in the event that Basecamp’s elements are mishandled. It is rather desirable to add a few more options that would help to improve the prioritization of tasks.

What recommendations would you give to someone considering this product?

All in all, I would definitely recommend Basecamp for any team which requires efficient project management system. Despite the functionality, simplicity, and an emphasis on the organization this software has brought nothing but the positive change to our team.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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