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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.4 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Respectful
  • Caring
  • Helps Innovate

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Mobile Access

85

Budget Management

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

83

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

88

Business Value Created

88

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

85

Ease of Customization

84

Usability and Intuitiveness

83

Vendor Support

83

Basecamp Reviews

Daniel K.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Efficient PM and Communication Tool.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Because emailing was so unorganized and depressing, I need a location to interact with clients. We also required a location to save all of our to-do lists and files. Calendar synchronization is a typical cause of frustration for firms of all sizes, but it's especially challenging for remote employees. Users may use Basecamp's built-in calendar function to check who is available and when by syncing their Google and Outlook calendars. Users may also toggle jobs and due dates to obtain a complete view of what's coming up and when it's due. You may select to display different sorts of events, to-dos, and tasks linked with that project.

What is your favorite aspect of this product?

I enjoy organizing chores and lists for my clients. Through the site, communication is simple. I like how I can collaborate with clients by exchanging files. Because Basecamp is a remote work platform, it includes hundreds of collaboration features, including real-time communication tools that eliminate the need for third-party apps, other project management software limits communication to comments on cards or tasks, whereas Basecamp includes group chat, message boards, and pings. Message boards are used for large-scale communications such as announcements, concept pitches, and progress reports.

What do you dislike most about this product?

Other than modifying due dates, there is no mechanism for allocating priority levels to jobs. If one is not cautious, someone with a lengthy to-do list could find up focused on low-priority chores rather than high-priority tasks. Smaller projects and straightforward tasks typically don't have this issue because it's clear what's most crucial. For certain businesses, this might become an issue as they grow in size.

What recommendations would you give to someone considering this product?

Basecamp is a low cost option. It's worth considering because it keeps our projects organized, improves collaboration, and makes us much more efficient in our daily work.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Melissa B.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent for discussing projects among colleagues

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

The members of my team and I utilized Basecamp to keep tabs on ongoing endeavors and document our successes and failures. It also served as a central hub for internal and external communication and collaboration with a third-party vendor. With each topic, we may handpick its participants and incorporate relevant files and links.

What is your favorite aspect of this product?

Basecamp is an excellent project management and communication tool that will keep both internal and external stakeholders on target, and I would suggest it to most of my coworkers. However, Basecamp is not ideal for a conversation because to the high volume of emails that would be generated and the resulting risk of important facts being overlooked. Basecamp is great for discussing the overall picture of a project, tracking its development, and keeping everyone up to date.

What do you dislike most about this product?

You can't use the drag-and-drop method to choose and upload files. As far as I'm aware, anchor text isn't a configurable feature. When you input a link, the whole URL will be shown.

What recommendations would you give to someone considering this product?

Use Basecamp to have in-depth conversations about developing new features with remote and international teams. However, it is not a one-stop-shop for all your development needs. There must be a different system for creating user stories, assigning priorities, organizing them into sprints, and monitoring their quality assurance status across all environments. It's not the primary tool for creating products, but it may be helpful in addition to the main tool.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Security Protects

Francisco R.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The best programs I have used for project tracking

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp alleviates the challenge of remembering when things need to be done and simplifies a to-do list. It is really beneficial to visualize what is going on in order to promote collaboration. Basecamp is used to manage all projects and to track changes. For example, if we want to propose an engineering change, we construct a template and submit it to stakeholders, who may examine it and agree or reject it. It automates most of the usage process, although some human fiddling is still required.

What is your favorite aspect of this product?

It's simple to add people to the project; simply provide their email address and Basecamp will do the rest. Basecamp can also handle change management: you can create a template that allows you to propose a change, alert stakeholders, and allow them to approve or reject the proposed change, Basecamp lets you manage the workflow of numerous projects and notifies you when tasks need to be completed. The dashboard is useful since it lets you see what you need to do in a day. You may divide your work into a shared workspace with team members and a personal workspace to keep track of what you need to complete.

What do you dislike most about this product?

It takes several hours of trawling through the Basecamp website, changing your inquiry in the hopes of finding an example or a step-by-step list on how to do what you want. Also, designing processes may bring you to a specific point but not to the desired end point. Basecamp will occasionally change my widgets without my consent. For example, I may have widgets I made for myself in my shared workspace, and Basecamp would move them to my personal workspace, but it wouldn't maintain the settings I made to utilize them. Similarly, even though I hadn't set it up, my team members' workspaces appeared.

What recommendations would you give to someone considering this product?

I'd suggest looking at what training Basecamp has to offer for your group. My organization did not accomplish this: it began with a single individual and spread internally nearly entirely through tribal knowledge. Before you allocate Basecamp to team members, consider how you want your workplace to appear, since a clean workspace is essential to ensure Basecamp runs well. To keep the system up to date, you'll also need to examine how efficient your crew is.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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