BetterCloud Customer Reviews 2025 | SoftwareReviews

BetterCloud

Composite Score

7.3 /10

CX Score

7.2 /10

24 Reviews Write a Review

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What is BetterCloud?

BetterCloud empowers IT to transform their employee experience, centralize data protection, and maximize operational efficiency. BetterCloud is a solution that transforms the employee experience, centralizes data protection, and maximizes operational efficiency.

Company Details

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Awards & Recognition

BetterCloud won the following awards in the Data Loss Prevention category

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3 Top Rated Capabilities

3 Top Rated Features

2024

4 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

BetterCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BetterCloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

86 Plan to Renew

4
Since last award

76 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BetterCloud?

3% Negative

13% Neutral

84% Positive

Pros

Respectful
Enables Productivity
Friendly Negotiation
Helps Innovate

Cons

Under Delivered

Feature Ratings

Average 78

Optical Character Recognition

Real Time Scanning

Data Discovery (DLP)

Customizable and Pre Canned Policies

Activity Monitoring Alerts

Environment Support

Application Monitoring

Lightweight Directory Access Protocol Integration

Endpoint Support

Email and IM Support

Forensic Analysis Support

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Business Value Created

Ease of Customization

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

SaaS Management

Score 7.7

View BetterCloud in this category (opens in a new tab)

BetterCloud Reviews

Joseph K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Easy to use product.

Likeliness to Recommend

8 /10

What differentiates BetterCloud from other similar products?

It has a simple-to-follow UI.

What is your favorite aspect of this product?

The User Interface is easy to follow and understand.

What do you dislike most about this product?

The pricing is a bit high.

What recommendations would you give to someone considering this product?

If you would like to consider integration with a wide range of Cloud applications then this is your platform.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Commodity Features

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted May 2023

Easy to use, could have some more exciting feature

Likeliness to Recommend

8 /10

Pros

Fair
Performance Enhancing
Enables Productivity
Saves Time

Cons

Commodity Features
Less Effective Service

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2023

Great Product, amazing people.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

BetterCloud

What is BetterCloud?

Company Details

Need Assistance?

Awards & Recognition

BetterCloud Ratings

85 Likeliness to Recommend

86 Plan to Renew

4 Since last award

76 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love BetterCloud?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Optical Character Recognition Optical Character Recognition (OCR) capabilities to accurately extract sensitive data (e.g. SS numbers, credit card numbers) from images.

Real Time Scanning The solution scans content and context of files in real-time, 24/7.

Data Discovery (DLP) Structured (content registration or data fingerprinting) and unstructured (keywords, lexicons, metadata tags, statistical analysis, etc.) data identification.

Customizable and Pre Canned Policies Centralized reporting engine with out-of-the-box policy support and custom policy creation with bi-directional workflow integration.

Activity Monitoring Alerts User access patterns can be monitored with rule-based alerts for sensitive data access requests.

Environment Support Breadth of protocol support, cloud protection, peer to peer, Web 2.0, and virtualization environment support.

Application Monitoring The solution monitors applications which may store sensitive data (e.g. clipboard).

Lightweight Directory Access Protocol Integration The solution supports integration with LDAP.

Endpoint Support Multiple operating system and device type support with offline protection, removable media, print screen, and copy and paste support.

Email and IM Support The solution scans inbound and outbound messages for security violations.

Forensic Analysis Support Query capabilities with pre-built and custom drill down, pivot, and parsing; includes export functions and event session reconstruction.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

SaaS Management

BetterCloud Reviews

Joseph K.

Easy to use product.

Likeliness to Recommend

Pros

Cons

Easy to use, could have some more exciting feature

Likeliness to Recommend

Pros

Cons

Great Product, amazing people.

Likeliness to Recommend

Pros

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Feature Ratings

Optical Character Recognition

Real Time Scanning

Data Discovery (DLP)

Customizable and Pre Canned Policies

Activity Monitoring Alerts

Environment Support

Application Monitoring

Lightweight Directory Access Protocol Integration

Endpoint Support

Email and IM Support

Forensic Analysis Support

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Business Value Created

Ease of Customization

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training