BigCommerce Logo Award Winner Product Badge
BigCommerce Logo Award Winner Product Badge
BigCommerce Pty. Ltd

BigCommerce

Composite Score
8.5 /10
CX Score
8.7 /10
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Category
BigCommerce
8.5 /10

What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

Company Details

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Awards & Recognition

BigCommerce won the following awards in the B2C eCommerce category

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BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

1% Negative
13% Neutral
86% Positive

Pros

  • Respectful
  • Reliable
  • Altruistic
  • Acts with Integrity

Feature Ratings

Average 78

Order Portal

84

Payment Processing

82

Content Localization

80

Order Management

79

Catalog Management

79

Reporting and Analytics

78

Content Management

78

Retargeting Capabilities

78

Microsite Management

76

Predictive Recommendations

74

Integrated Search

73

Vendor Capability Ratings

Average 79

Ease of Implementation

82

Business Value Created

81

Usability and Intuitiveness

80

Quality of Features

80

Ease of Data Integration

80

Vendor Support

79

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Ease of Customization

79

Availability and Quality of Training

75

BigCommerce Reviews

Rana Abdul R.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Apr 2022

BigCommerce is perfect for mid-level Business

Likeliness to Recommend

10 /10

What differentiates BigCommerce from other similar products?

Because BigCommerce is different

What is your favorite aspect of this product?

With this price, I find this product great features

What do you dislike most about this product?

Category creation and management in the sheet is not good

What recommendations would you give to someone considering this product?

Great Product but you need to require a developer to manage a website to improve features. Highly recommended for Mid-level seller

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Lydia J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Ideal for all startups and growing businesses

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

I appreciate BigCommerce and always choose it over others because of the comprehensiveness and ease with which it allows us to construct an internet store and sell our items without having to write sophisticated code. BigCommerce is specifically adapted to our requirements, and it has all of the capabilities we require.

What is your favorite aspect of this product?

BigCommerce is a good option for running an online store, and the most attractive point is that it is an all-in-one and well-known option available. When it comes to online shop builders, its feature set is my favorite aspect than anything else. It comes with pretty unique features and themes that are enough to give our online store a unique look.

What do you dislike most about this product?

The stats page does not appeal to me. They are ineffective in my opinion. Also Whenever we try to alter the template, it can be really difficult to make changes to elements that aren't supported by Bigcommerce by default. However, the community is quite helpful in terms of providing timely responses and assistance, as well as making things easier.

What recommendations would you give to someone considering this product?

All large and medium-sized enterprise applications choose to work with BigCommerce since it is the greatest of all eCommerce solutions while also inexpensive. BigCommerce undoubtedly delivers far more bang for the buck than many rival alternatives, you can gain access to additional features that are not available in other options.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Savannah B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

BigCommerce speedy web-based business arrangement

Likeliness to Recommend

8 /10

What differentiates BigCommerce from other similar products?

I view assembling a site on BigCommerce as simple, I like the best it's open-source and accessible for customizations for each store independently. In like that, you can be coordinated and do quick variations for the clients or yourself if necessary. It likewise coordinates an assortment of investigation, installment frameworks, and the capacity to sell around the world. The expense is even a private company cordial.

What is your favorite aspect of this product?

BigCommerce is quite simple to utilize all that you want is there. The control board is made for both fledgling and experienced clients you can take a plunge if necessary and approach simple to look into things. BigCommerce has a truly simple association with installment entryways, particularly to their favored one which is Braintree controlled by PayPal.

What do you dislike most about this product?

In BigCommerce the web composition segment is awful. Extremely difficult to refresh with complete certainty. The site format is difficult to control. Every item detail page can be tweaked. This makes pages with CSS appear as though the site they're on; it's scattered.

What recommendations would you give to someone considering this product?

BigCommerce is especially appropriate for overseeing enormous item indexes. Adaptable valuing constructions and client classes make it an integral asset. With its not difficult to-utilize UI, you won't require a software engineer to keep up with your webpage, albeit some data set, IT, and web architecture/support would be strongly suggested. Then again, for little inventories or a little, unmistakable product offering, the expense may not be as reasonable. Likewise, it takes day-to-day upkeep for your store to stay new and dynamic.

Pros

  • Caring
  • Respectful
  • Fair
  • Acts with Integrity

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