BigCommerce Pty. Ltd

BigCommerce

Composite Score

8.5 /10

CX Score

8.7 /10

83 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

BigCommerce won the following awards in the B2C eCommerce category

Filter By

Strategy and Innovation
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

1% Negative

13% Neutral

86% Positive

Pros

Respectful
Reliable
Altruistic
Acts with Integrity

Feature Ratings

Average 78

Order Portal

Payment Processing

Content Localization

Order Management

Catalog Management

Reporting and Analytics

Content Management

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Integrated Search

Vendor Capability Ratings

Average 79

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Also Featured in...

B2B eCommerce

Score 8.5

View BigCommerce in this category (opens in a new tab)

BigCommerce Reviews

Jennifer A.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Great B2B platform

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

Bigcommerce offers several built-in features that are included with the base package. The built-in review tool is the unique feature that is present in only this tool. It has a limitless quantity of products and storage, and automated image optimization were some other aspects that I liked as a newcomer in the dropshipping industry.

What is your favorite aspect of this product?

I like it most because it's open-source and customizable for each store separately. As a result, we'll be able to be flexible and make quick changes for our clients. I really adore that it also includes analytics, payment mechanisms, and the capacity to sell internationally.

What do you dislike most about this product?

The user interface of BigCommerce isn't particularly interactive, and there are numerous areas where it could be improved. The reporting part, for example, requires more detail. Many crucial elements, such as Google consumer reviews, are absent from the basic package.

What recommendations would you give to someone considering this product?

Most businesses want customized delivery, and BigCommerce provides it. You won't have to change your business model because of your eCommerce system thanks to the flexible tax system and dropshipping options.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

David C.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Offers a huge amount of built-in features

Likeliness to Recommend

8 /10

What differentiates BigCommerce from other similar products?

There is no tool available that can beat the performance of Big commerce. It allows us a lot of flexibility in terms of how we list products on our website and how we alter some of the criteria for each item. Each product can have a detailed description, other links, pricing, and a variety of other features, which is a good feature to have.

What is your favorite aspect of this product?

BigCommerce is much more than just a simple eCommerce platform. It comes with some excellent store management features that helped us keep on top of our business right out of the box. A large product catalog, customizable shipping & real-time quotations, coupon, discounting tools, and more are just a few of the unique native features.

What do you dislike most about this product?

BigCommerce has a problem with web optimization. I'm hoping that can be solved for the large commerce team, as Google ads and other marketing tools require an optimized page to employ for lead generation.

What recommendations would you give to someone considering this product?

The capabilities all begin with the website builder, which lets users create stunning, responsive sites without having any prior knowledge of web design. You can easily add and manage products, as well as collect payments through a variety of methods.

Pros

Reliable
Performance Enhancing
Inspires Innovation
Caring

Mughal E.

Role: Sales Marketing
Industry: Apparel
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Its very easy to use e-commerce platform

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

The one and only feature of saving the abandoned cart tool is my favourite which I could not find in Magento or Shopify, making big commerce the best one to do.

What is your favorite aspect of this product?

It's a very easy to use, drag and drop feature, along with quotations in real-time for all commerce products. Makes it my favourite feature for the tool.

What do you dislike most about this product?

The SEO feature needs improvements as it's not very easy to use as compared with WooCommerce using YOAST SEO

What recommendations would you give to someone considering this product?

This is a very easy to use tool which helps businesses in providing a great customer experience and helps in conversions. There are many features within the platform that helps customers to actually convert.

Pros

Continually Improving Product
Appreciates Incumbent Status
Inspires Innovation
Respectful

Cons

Charges for Enhancements

BigCommerce

What is BigCommerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

BigCommerce Ratings

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love BigCommerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Localization The solution provides support for multiple languages and currencies.

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Management Includes collaboration, check-in/check-out, and version control.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

BigCommerce Reviews

Jennifer A.

Great B2B platform

Likeliness to Recommend

Pros

David C.

Offers a huge amount of built-in features

Likeliness to Recommend

Pros

Mughal E.

Its very easy to use e-commerce platform

Likeliness to Recommend

Pros

Cons

Most Popular BigCommerce Comparisons

Adobe Commerce

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

1
Since last award

Feature Ratings

Order Portal

Payment Processing

Content Localization

Order Management

Catalog Management

Reporting and Analytics

Content Management

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Integrated Search

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training