

In Partnership With SelectHub
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What is BigCommerce?
BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.
Company Details
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In Partnership With SelectHub
BigCommerce Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on BigCommerce.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BigCommerce?
Pros
- Respectful
- Reliable
- Altruistic
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Order Portal
Payment Processing
Content Localization
Order Management
Catalog Management
Reporting and Analytics
Content Management
Retargeting Capabilities
Microsite Management
Predictive Recommendations
Integrated Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Also Featured in...
BigCommerce Reviews
Ali F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Reasonable solution
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
Level of customization, structure of features
What is your favorite aspect of this product?
Depth we can customize the workflow
What do you dislike most about this product?
3rd Party Payment integration is cumbersome and lots of bureaucracy around it to get a contract signed
What recommendations would you give to someone considering this product?
Before starting the work make sure you resolve the payment processing
Pros
- Respectful
- Transparent
- Reliable
- Caring
Cons
- Less Efficient Service
- Vendor's Interest First
Please tell us why you think this review should be flagged.
Radosław Z.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Leader or Manager
Submitted Dec 2021
Fantastic but focused on Stencil design
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
API first awesome catalog configuration and features many integration very easy to install a lot of payment gateways it is not Magento ;)
What is your favorite aspect of this product?
Product Catalog and possibilities for coupon codes
What do you dislike most about this product?
feature focused on Stencil integration, some features doesn't available in headless implementation
What recommendations would you give to someone considering this product?
think about the price of BigCommerce and other additional services. BigCommerce is very powerful but for example search or advanced coupon codes need 3rd party
Pros
- Trustworthy
- Saves Time
- Respectful
- Client Friendly Policies
Please tell us why you think this review should be flagged.
Mandy O.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: Initial Implementation
Submitted Dec 2021
Many capabilites, but not super user friendly
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
There are a lot more capabilities with this product compared to other ecommerce options.
What is your favorite aspect of this product?
Customer groups and price lists have been vital for how we operate.
What do you dislike most about this product?
The product and category creation involves a lot of extra steps and is not very intuitive compared to other ecommerce options.
What recommendations would you give to someone considering this product?
BigCommerce is a good option if your ecommerce needs require more functionality than a basic retail shopping platform.
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
Cons
- Commodity Features
Please tell us why you think this review should be flagged.
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