BigCommerce Logo Award Winner Product Badge
BigCommerce Logo Award Winner Product Badge
BigCommerce Pty. Ltd

BigCommerce

Composite Score
8.5 /10
CX Score
8.7 /10
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Claim Software
Category
BigCommerce
8.5 /10

What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

Company Details

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Awards & Recognition

BigCommerce won the following awards in the B2C eCommerce category

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BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

1% Negative
13% Neutral
86% Positive

Pros

  • Respectful
  • Reliable
  • Altruistic
  • Acts with Integrity

Feature Ratings

Average 78

Order Portal

84

Payment Processing

82

Content Localization

80

Order Management

79

Catalog Management

79

Reporting and Analytics

78

Content Management

78

Retargeting Capabilities

78

Microsite Management

76

Predictive Recommendations

74

Integrated Search

73

Vendor Capability Ratings

Average 79

Ease of Implementation

82

Business Value Created

81

Usability and Intuitiveness

80

Quality of Features

80

Ease of Data Integration

80

Vendor Support

79

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Ease of Customization

79

Availability and Quality of Training

75

BigCommerce Reviews

Ali F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Reasonable solution

Likeliness to Recommend

8 /10

What differentiates BigCommerce from other similar products?

Level of customization, structure of features

What is your favorite aspect of this product?

Depth we can customize the workflow

What do you dislike most about this product?

3rd Party Payment integration is cumbersome and lots of bureaucracy around it to get a contract signed

What recommendations would you give to someone considering this product?

Before starting the work make sure you resolve the payment processing

Pros

  • Respectful
  • Transparent
  • Reliable
  • Caring

Cons

  • Less Efficient Service
  • Vendor's Interest First

Radosław Z.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Fantastic but focused on Stencil design

Likeliness to Recommend

8 /10

What differentiates BigCommerce from other similar products?

API first awesome catalog configuration and features many integration very easy to install a lot of payment gateways it is not Magento ;)

What is your favorite aspect of this product?

Product Catalog and possibilities for coupon codes

What do you dislike most about this product?

feature focused on Stencil integration, some features doesn't available in headless implementation

What recommendations would you give to someone considering this product?

think about the price of BigCommerce and other additional services. BigCommerce is very powerful but for example search or advanced coupon codes need 3rd party

Pros

  • Trustworthy
  • Saves Time
  • Respectful
  • Client Friendly Policies

Mandy O.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2021

Many capabilites, but not super user friendly

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

There are a lot more capabilities with this product compared to other ecommerce options.

What is your favorite aspect of this product?

Customer groups and price lists have been vital for how we operate.

What do you dislike most about this product?

The product and category creation involves a lot of extra steps and is not very intuitive compared to other ecommerce options.

What recommendations would you give to someone considering this product?

BigCommerce is a good option if your ecommerce needs require more functionality than a basic retail shopping platform.

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Fair

Cons

  • Commodity Features

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