

In Partnership With SelectHub
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What is BigCommerce?
BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.
Company Details
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In Partnership With SelectHub
BigCommerce Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on BigCommerce.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BigCommerce?
Pros
- Respectful
- Reliable
- Altruistic
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Order Portal
Payment Processing
Content Localization
Order Management
Catalog Management
Reporting and Analytics
Content Management
Retargeting Capabilities
Microsite Management
Predictive Recommendations
Integrated Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Also Featured in...
BigCommerce Reviews
Dave M.
- Role: C-Level
- Industry: Retail
- Involvement: End User of Application
Submitted Jun 2021
A robust platform
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
When debatingi between BigCommerce and Shopify, I chose BigCommerce because I heard it was more capable of handling a large, complex catalog.
What is your favorite aspect of this product?
Having a fully hosted store on a reliable platform.
What do you dislike most about this product?
Not a ton of flexibility
What recommendations would you give to someone considering this product?
Try a demo store on BigCommerce and Shopify and see which works best for your needs.
Pros
- Reliable
- Trustworthy
- Effective Service
- Caring
Please tell us why you think this review should be flagged.

Himanshu S.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted May 2021
Different from Shopify with good customer service
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
Customer service is one thing that differentiates BigCommerce
What is your favorite aspect of this product?
It solves problems with shipping and sales tax nicely.
What do you dislike most about this product?
I hope there were more free templates
What recommendations would you give to someone considering this product?
If you want to move online from an offline business, you can with high trust get to BigCommerce
Pros
- Effective Service
- Altruistic
- Acts with Integrity
- Transparent
Please tell us why you think this review should be flagged.

Erick H.
- Role: Sales Marketing
- Industry: Chemicals
- Involvement: End User of Application
Submitted May 2021
Excellent service and support.
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
Ease of implementation and continued support of their product.
What is your favorite aspect of this product?
Ease of use and ability to train multiple employees for use.
What do you dislike most about this product?
Issues with some SEO that still haven’t been addressed.
What recommendations would you give to someone considering this product?
Do your research to see if you need all of the features each level product offers.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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