BigCommerce Logo Award Winner Product Badge
BigCommerce Logo Award Winner Product Badge
BigCommerce Pty. Ltd

BigCommerce

Composite Score
8.5 /10
CX Score
8.7 /10
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Claim Software
Category
BigCommerce
8.5 /10

What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

Company Details

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Awards & Recognition

BigCommerce won the following awards in the B2C eCommerce category

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BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

1% Negative
13% Neutral
86% Positive

Pros

  • Respectful
  • Reliable
  • Altruistic
  • Acts with Integrity

Feature Ratings

Average 78

Order Portal

84

Payment Processing

82

Content Localization

80

Order Management

79

Catalog Management

79

Reporting and Analytics

78

Content Management

78

Retargeting Capabilities

78

Microsite Management

76

Predictive Recommendations

74

Integrated Search

73

Vendor Capability Ratings

Average 79

Ease of Implementation

82

Business Value Created

81

Usability and Intuitiveness

80

Quality of Features

80

Ease of Data Integration

80

Vendor Support

79

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Ease of Customization

79

Availability and Quality of Training

75

BigCommerce Reviews

Dave M.

  • Role: C-Level
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

A robust platform

Likeliness to Recommend

10 /10

What differentiates BigCommerce from other similar products?

When debatingi between BigCommerce and Shopify, I chose BigCommerce because I heard it was more capable of handling a large, complex catalog.

What is your favorite aspect of this product?

Having a fully hosted store on a reliable platform.

What do you dislike most about this product?

Not a ton of flexibility

What recommendations would you give to someone considering this product?

Try a demo store on BigCommerce and Shopify and see which works best for your needs.

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Caring

Himanshu S.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Different from Shopify with good customer service

Likeliness to Recommend

8 /10

What differentiates BigCommerce from other similar products?

Customer service is one thing that differentiates BigCommerce

What is your favorite aspect of this product?

It solves problems with shipping and sales tax nicely.

What do you dislike most about this product?

I hope there were more free templates

What recommendations would you give to someone considering this product?

If you want to move online from an offline business, you can with high trust get to BigCommerce

Pros

  • Effective Service
  • Altruistic
  • Acts with Integrity
  • Transparent

Erick H.

  • Role: Sales Marketing
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Excellent service and support.

Likeliness to Recommend

8 /10

What differentiates BigCommerce from other similar products?

Ease of implementation and continued support of their product.

What is your favorite aspect of this product?

Ease of use and ability to train multiple employees for use.

What do you dislike most about this product?

Issues with some SEO that still haven’t been addressed.

What recommendations would you give to someone considering this product?

Do your research to see if you need all of the features each level product offers.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

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