BigTime Logo Award Winner Product Badge
BigTime Logo Award Winner Product Badge
BigTime Software

BigTime

Composite Score
8.1 /10
CX Score
8.6 /10
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Category
BigTime
8.1 /10

What is BigTime?

BigTime helps professional services businesses operate more effectively to better plan, manage and get paid for client work. Our award-winning Professional Services Automation (PSA) software enables better project, finance, and resource management backed by robust analytics and reporting. Thousands of professional services businesses use BigTime to deliver exceptional results for their customers, ensure teams are able to focus on the work that truly matters, and operate their businesses efficiently. See how BigTime can move your business forward. Visit bigtime.net and book a demo today.

Company Details

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Awards & Recognition

BigTime won the following awards in the Professional Services Automation category

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BigTime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigTime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigTime?

4% Negative
3% Neutral
93% Positive

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Respectful
  • Fair

Feature Ratings

Average 85

Client Portal

90

Security

88

Email Synchronization & Tracking

88

Expense Detail Tracking

87

Time Management

87

Business Process Analysis (BPA)

86

Retainer Management

86

Billing

85

Knowledgebase

85

Project Management

85

Process Automation

84

Vendor Capability Ratings

Average 80

Quality of Features

86

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

82

Business Value Created

82

Availability and Quality of Training

79

Ease of IT Administration

77

Usability and Intuitiveness

76

Ease of Customization

76

Vendor Support

75

BigTime Reviews

ANDREW T.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy to use, great for entering time and invoice

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

It's easy to navigate and enter time and invoicing when I worked freelance for some vendors for educational learning software

What is your favorite aspect of this product?

I like how easy it is to use and entering time and invoices was easy. It was also easy to locate my past billing for future reference.

What do you dislike most about this product?

I don't have any major dislikes or areas to improve at this time.

What recommendations would you give to someone considering this product?

I'd recommend big time for invoicing on small projects and day to day billing.

Pros

  • Unique Features
  • Transparent
  • Security Protects
  • Helps Innovate

Geoffrey M.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent PSA software, it is easy to implement.

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

We get estimates, tracking, and time billing. The BigTime webinar taught me more about the importance of professional service tools. I was able to obtain fairly precise prices. To maintain track of the workflow, we continually check our projects. I can do Quickbooks connections that are both stable and speedy. Billing is easier, and there is less tracking and billing time. The receipt photo that is instantly linked to the customer's invoice was fantastic. Everything is now done in the same manner by our staff.

What is your favorite aspect of this product?

Time management is one of the most comprehensive on the market, including report generation, time control management, payroll management, and other features. It features a contemporary appearance and well-organized accessible options. This makes it easier to see the findings achieved. It is quite simple to collect time and invoice it, which helps to improve your company's profitability. Bill-cutting has gotten lot easier, and I have no trouble describing how it works to our staff. Another feature I appreciate about the application is that everyone can view each other's work and that permissions can be readily changed.

What do you dislike most about this product?

The software installation procedure might be time-consuming. Budgets include a handful of inefficiencies; it is difficult to produce the entire cumulative invoice. The "click here to submit these hours" button is another feature. This should be placed in a more visible location. I've had hours without transmitting numerous times, producing a difficulty, and a brighter color or better situated button will definitely alleviate the problem.

What recommendations would you give to someone considering this product?

Make sure you spend enough time experimenting with it to see what it can achieve. You may think about developing a biometric recognition system. Customer service has logistical flaws, and it might take a long time to reply. You may state that we have the opportunity to change aspects such as report design, which can be too simplistic in design at times.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Aseem S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy to administer and use, constantly evolving

Likeliness to Recommend

10 /10

What differentiates BigTime from other similar products?

BigTime has a reputation in the market now. It is a very powerful platform and a lot of integration can be done. The UI makes it very easy, approachable and understandable. Very neatly created and 0 confusion.

What is your favorite aspect of this product?

Very meticulous and easy. Anyone can learn and start with it in just 2mins. Not at all confusing.

What do you dislike most about this product?

There is nothing to dislike about the product, just that a lot can be done in the product and many many features can be added in the future. UI is a little slow.

What recommendations would you give to someone considering this product?

Very easy to understand the functionalities of BigTime, just shoot the app in the browser and start working with it, You will get the hang of it in no time.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Effective Service

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