BigTime Software

BigTime

Composite Score

8.1 /10

CX Score

8.6 /10

74 Reviews Write a Review

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What is BigTime?

BigTime helps professional services businesses operate more effectively to better plan, manage and get paid for client work. Our award-winning Professional Services Automation (PSA) software enables better project, finance, and resource management backed by robust analytics and reporting. Thousands of professional services businesses use BigTime to deliver exceptional results for their customers, ensure teams are able to focus on the work that truly matters, and operate their businesses efficiently. See how BigTime can move your business forward. Visit bigtime.net and book a demo today.

Company Details

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Awards & Recognition

BigTime won the following awards in the Professional Services Automation category

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BigTime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigTime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigTime?

4% Negative

3% Neutral

93% Positive

Pros

Continually Improving Product
Inspires Innovation
Respectful
Fair

Feature Ratings

Average 85

Client Portal

Security

Email Synchronization & Tracking

Expense Detail Tracking

Time Management

Business Process Analysis (BPA)

Retainer Management

Billing

Knowledgebase

Project Management

Process Automation

Vendor Capability Ratings

Average 80

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Vendor Support

BigTime Downloads

BigTime White Paper - Metrics That Matter

The value of the metrics you measure is directly correlated to the conclusions you draw and the actions you take. To really get to managi...

bigtime-psa-101-guide

Everything you need to know about what PSA software is, how it works, and steps to evaluate the right option for your firm.

BigTime Reviews

Steve J.

Role: Operations
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

Very rich functionality and awesome support.

Likeliness to Recommend

8 /10

What differentiates BigTime from other similar products?

Integrates well into a Microsoft-centric organisation. Very stable platform. Support is stellar.

What is your favorite aspect of this product?

There are many, but what I value most is the integrity of the people who support and develop it. They do whatever they can to help, listen to what their user base is asking for and (to date) have never over-promised on new features.

What do you dislike most about this product?

The hybrid status of the old .NET Management Portal and Projector Web. But I'll stick with it as the pace of migration of features to Projector Web is acceptable and the quality of the upgraded features is excellent.

What recommendations would you give to someone considering this product?

Be prepared to do the work / spend the money to understand your business needs and get help to configure the product. The configuration options are numerous, which is fantastic, but could cause a great deal of pain of not done properly.

Pros

Continually Improving Product
Reliable
Trustworthy
Efficient Service

Cons

Security Frustrates

Derek T.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2020

Great Product!

Likeliness to Recommend

10 /10

What differentiates BigTime from other similar products?

The ability to customize reporting through user defined fields

What is your favorite aspect of this product?

I like that it is intuitive to use

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

I don't really have any recommendations

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Fady Y.

Role: Operations
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

Reliable Product with Great customer service

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

Rich in Features, Reliable Product and great customer service

What is your favorite aspect of this product?

the features are well thought and the product is a good fit to what we are using it for

What do you dislike most about this product?

they are moving away from the desktop version which has the 80's feel

What recommendations would you give to someone considering this product?

Great product with Great team behind it

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

BigTime

What is BigTime?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

BigTime Ratings

85 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love BigTime?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Client Portal Give clients on-demand access to their project, issue, retainer, and account information.

Security Permits customers to use their identity provider of choice to manage their sign on

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Business Process Analysis (BPA) Contains a template library with version control to understand and improve process efficiency.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Billing Includes invoice management, time capture, and expense tracking.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Project Management Plan all resources needed to execute projects

Process Automation Supports process design with a point-and-click interface that lets user build processes

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

BigTime Downloads

BigTime White Paper - Metrics That Matter

bigtime-psa-101-guide

BigTime Reviews

Steve J.

Very rich functionality and awesome support.

Likeliness to Recommend

Pros

Cons

Derek T.

Great Product!

Likeliness to Recommend

Pros

Fady Y.

Reliable Product with Great customer service

Likeliness to Recommend

Pros

Most Popular BigTime Comparisons

SAP Professional Services Software

Kantata

Wrike

ConnectWise PSA

Avaza

Accelo

1
Since last award

Feature Ratings

Client Portal

Security

Email Synchronization & Tracking

Expense Detail Tracking

Time Management

Business Process Analysis (BPA)

Retainer Management

Billing

Knowledgebase

Project Management

Process Automation

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Vendor Support