BigTime Logo Award Winner Product Badge
BigTime Logo Award Winner Product Badge
BigTime Software

BigTime

Composite Score
8.1 /10
CX Score
8.6 /10
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Category
BigTime
8.1 /10

What is BigTime?

BigTime helps professional services businesses operate more effectively to better plan, manage and get paid for client work. Our award-winning Professional Services Automation (PSA) software enables better project, finance, and resource management backed by robust analytics and reporting. Thousands of professional services businesses use BigTime to deliver exceptional results for their customers, ensure teams are able to focus on the work that truly matters, and operate their businesses efficiently. See how BigTime can move your business forward. Visit bigtime.net and book a demo today.

Company Details

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Awards & Recognition

BigTime won the following awards in the Professional Services Automation category

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BigTime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigTime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigTime?

4% Negative
3% Neutral
93% Positive

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Respectful
  • Fair

Feature Ratings

Average 85

Client Portal

90

Security

88

Email Synchronization & Tracking

88

Expense Detail Tracking

87

Time Management

87

Business Process Analysis (BPA)

86

Retainer Management

86

Billing

85

Knowledgebase

85

Project Management

85

Process Automation

84

Vendor Capability Ratings

Average 80

Quality of Features

86

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

82

Business Value Created

82

Availability and Quality of Training

79

Ease of IT Administration

77

Usability and Intuitiveness

76

Ease of Customization

76

Vendor Support

75

BigTime Reviews

Cindy L.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Apply natural tracking and billing with bigtime.

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

The Bigtime system is used to narrow the scope of my company's business models by automating professional expressions of traceable economic invoicing, which handles income monitoring tools, target market transactions, cost appropriation, and payment forms. Data input and investigation of qualifying response margins Improved tracking and monitoring of staff performance and workflow, as well as faster project entry and activation. Timesheet approval, automatic reminders for delinquent or late project deliverables.

What is your favorite aspect of this product?

Quickbooks connectivity, overview dashboard, helpful training staff, bespoke timesheets and reporting choices, project management, billing, simple timesheets, multi-level timesheet approval options, personalised monitoring and permission options for employees and project managers are all available. BigTime is a program that can show, manage, and create outstanding real-time follow-ups. Scale performance personalization, working with quick service automation with smart qualities of monitored mobile access, practice reports, and performance analysis

What do you dislike most about this product?

Without a doubt, the Bigtime platform is flawless, though in recent times it has begun to lose digital asset management sequences, evidentiary statistics applications, sales performance management, consulting services, failures in marketing errors, generating projects with poor commercial values, creating administrative entries with exaggerated values, causing the company's accounting system to frequently let economic losses pass.

What recommendations would you give to someone considering this product?

If you presently handle projects manually or feel like you're using an antiquated method, this might be highly beneficial in increasing productivity in your organization, especially if you use Quickbooks for accounting. If you're having problems organizing a group of employees and keeping them on schedule and within budget, this software might be beneficial. I would suggest the BigTime program for a variety of reasons, including the fact that it is a format tailored to the work done in my organization, with an agile and simple-to-understand interface that features a red color in its logo type and primary panels.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Efficient Service

Alice W.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

BigTime is easy to implement and saves time.

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

Billing is easier, and there is less tracking and billing time. The receipt photo that is instantly linked to the customer's invoice was fantastic. Everything is now done in the same manner by our staff. We get estimates, tracking, and time billing. The BigTime webinar taught me more about the importance of professional service tools. I was able to obtain fairly precise prices. To maintain track of the workflow, we continually check our projects. I can do Quickbooks connections that are both stable and speedy.

What is your favorite aspect of this product?

Work time management is one of the most comprehensive on the market, including report production, time control management, payroll management, and so on. It features a contemporary appearance and well-organized accessible options. This makes it easier to see the findings achieved. It is quite simple to collect time and invoice it, which helps to improve your company's profitability. Bill-cutting has gotten lot simpler, and I have no trouble describing how it works to our staff. Another aspect of the show that I enjoy is how everyone can observe one other's growth.

What do you dislike most about this product?

I've had several hours without sending, producing an issue, and a brighter color or better situated button will most likely alleviate the problem. You could spend a bit more time assisting us with customization. It is possible, but I would have loved a bit more assistance with this. It would also be ideal to have live help available 24 hours a day, seven days a week. After work, I spend a lot of time on the site. Another point is that the "click here to submit these times" button should be placed in a more visible location.

What recommendations would you give to someone considering this product?

Give it a shot, but make sure you spend enough time experimenting with it to discover what it can achieve. You may think about developing a biometric recognition system. Customer service has logistical flaws, and it might take a long time to reply. They may imply that we have the flexibility to adjust aspects such as report design, but they can occasionally be overly simplistic in design.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Efficient Service

Jeff C.

  • Role: Finance
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

App that helps manage efficiently and economically

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

Manage time and costs is an excellent tool for effectively managing the time of the entire work team, assignments, departments, and projects. We make invoices and track budgets, and we even add time sheets so we can see how the project is progressing. Our administrative staff allowed him to perform financial health reports on the projects and handle each invoice. The automation of professional services is fantastic, and our laptop has now become more electronic receipts for our administrative job, as long as it matches directly to our platform of economic operations.

What is your favorite aspect of this product?

We use all of the capabilities that this program provides to expand and increase our productivity and profitability. Because of the automated capabilities, you will be able to carry out project planning with more organization, billing, and save time with more fluid work. It interacts nicely with QuickBooks, is simple to use, and has a structured and clean layout that allows for best efficiency. This program has a number of advantages in terms of its many features that adapt to the user and their customers in order to determine a solution in the workplace that is always committed to the high performance of their mobile devices and enterprises.

What do you dislike most about this product?

Some restrictions do not always map directly to our platform and do not fit our culture. This makes it difficult to integrate directly into QB data work and does not address high performance in work and economic activity solutions. Resolved Moving sheets fails, more limited apps need more options in dashboards, and project support can't open reports. This can be a little overwhelming.

What recommendations would you give to someone considering this product?

In times of rivalry to decide the cloud via labor without making mistakes in both administrative duties, the quality of the relationship is exceptionally high. This platform is relatively affordable in comparison to other platforms, and it is also full, allowing you to handle all of the components and accounting needs. You will be able to achieve work flow, develop effective time management for all work staff, and create simple reporting and invoicing.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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