Bird Logo
Bird Logo
Bird (formerly MessageBird)

Bird

Composite Score
7.3 /10
CX Score
7.9 /10
Category
Bird
7.3 /10

What is Bird?

Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on Bird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before.

Company Details


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Awards & Recognition

Bird won the following awards in the Communications Platform as a Service category

Bird Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bird.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bird?

0% Negative
6% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 79

Communication APIs

82

Integration APIs

82

Cloud Integration

81

Software Development Kit

77

Code Libraries

76

Online Cloud Platform

76

AI Engine for CPaaS

75

MMS API

71

WebRTC-based Calling

67

Drag and Drop User Interface

67

Vendor Capability Ratings

Average 79

Business Value Created

88

Ease of IT Administration

86

Ease of Customization

84

Ease of Implementation

83

Quality of Features

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

79

Usability and Intuitiveness

78

Breadth of Features

74

Vendor Support

72

Availability and Quality of Training

70

Bird Reviews

Estelle M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Automated communication across social channels.

Likeliness to Recommend

9 /10

What differentiates Bird from other similar products?

MessageBird supports the most popular communication channels, preferred by the majority of our target audience and customers. This enables my team to expand the number of communication options, we are able to combine into one shared social inbox , for centralized customer conversations.

What is your favorite aspect of this product?

I love messagebirds flow builder. It enables my team build engaging data driven experiences between the social apps where our customers have a presence , and our customer relationship management infrastructure without writing code. This makes the process of connecting multiple applications for interaction basis to be faster, without encountering data complexities.

What do you dislike most about this product?

Messagebird support can be faster and it sometimes struggles with scalability on occasions.

What recommendations would you give to someone considering this product?

For the current times, where every organization is thinking about automating communication with customers across social channels, Messagebird is a tool to consider, especially as it involves text-based communication infrastructure.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Bahar U.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Great communication & OTP tool

Likeliness to Recommend

8 /10

What differentiates Bird from other similar products?

I haven't used similar tools.

What is your favorite aspect of this product?

Ease of use and features

What do you dislike most about this product?

I didn't have negative experience

What recommendations would you give to someone considering this product?

For OTP purposes I definitely recommend. Also for sms communication it is great.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Easy to use, but sometimes didn't got notification

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Saves Time

Cons

  • Slower Product Innovation
  • Commodity Features
  • Vendor's Interest First