Bird (formerly MessageBird)

Bird

Composite Score

7.3 /10

CX Score

7.9 /10

17 Reviews Write a Review

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What is Bird?

Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on Bird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before.

Company Details

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Bird Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bird.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bird?

0% Negative

6% Neutral

94% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 79

Communication APIs

Integration APIs

Cloud Integration

Software Development Kit

Code Libraries

Online Cloud Platform

AI Engine for CPaaS

MMS API

WebRTC-based Calling

Drag and Drop User Interface

Vendor Capability Ratings

Average 79

Business Value Created

Ease of IT Administration

Ease of Customization

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Vendor Support

Availability and Quality of Training

Bird Reviews

Stephen D.

Role: Public Sector
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Fantastic product, very easy to use! Highly recomm

Likeliness to Recommend

10 /10

What differentiates Bird from other similar products?

Biggest pro is the ease of use. Doesn't over complicate things

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Nothing stands out

What recommendations would you give to someone considering this product?

Highly recommended for bulk texting thousands of clients per month. Easy to use. Supportive company

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Allison C.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

A wonderful product with a clean UI.

Likeliness to Recommend

8 /10

What differentiates Bird from other similar products?

The UI is super straightforward and intuitive to use. Navigating around the service, making your message, uploading your list and everything else is a breeze with their straightforward UI.

What is your favorite aspect of this product?

Messagebird offers an actual omnichannel inbox for those searching for a unified inbox. Has nice automation via the flow builder. Sensible reportage dashboards that offer an extensive look into the inbox activities on ticket and agent levels. Sturdy messaging API I like that the UI is very clean and sleek to use. Everything is pretty straightforward; anyone ought to be able to use it.

What do you dislike most about this product?

Once it doesn’t work or something goes wrong, trying to get help from the Support Team is a living hell. For a corporation that is supposed to offer better client communications, their communications with their customers are terrible. Ever since the free of Inbox, they are at full capacity and it doesn’t seem like they need to be done much to improve. Quite disappointing!

What recommendations would you give to someone considering this product?

The way the interface works! It’s clear and pretty to navigate true. The choices are all displayed properly and the way the data Is given is nice for a dummy or experienced user. I can advocate MessageBird to any company or individual, this truly works the way It ought to with no error’ or Interruption or what so ever. Also, last but not least, the client service is useful and caring, they answer in a fast manner.

Pros

Reliable
Enables Productivity
Effective Service
Saves Time

Bhawna A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Amazing Communication application

Likeliness to Recommend

9 /10

What differentiates Bird from other similar products?

Flawless messaging Instant delivery of message me Great templates Easy to use interface

What is your favorite aspect of this product?

User friendly Useful templates saves time

What do you dislike most about this product?

Nothing is there to dislike

What recommendations would you give to someone considering this product?

Highly recommended communication application for all the organisations

Pros

Helps Innovate
Performance Enhancing
Caring
Client's Interest First

Bird

What is Bird?

Company Details

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Awards & Recognition

Bird Ratings

86 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Bird?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communication APIs Embed voice, video, SMS, and other communication functionality into your application stack via APIs.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Software Development Kit Libraries for building applications on different desktop and mobile platforms.

Code Libraries Provides a library of code samples to build out a customized platform.

Online Cloud Platform Works as a SaaS solution natively on the cloud.

AI Engine for CPaaS Supports conversational AI solutions, such as text-to-speech, speech-to-text, sentiment analysis, and call highlights.

MMS API API for sending and receiving multimedia formats.

WebRTC-based Calling Enables real-time communication (RTC) in web browsers and mobile apps.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Bird Reviews

Stephen D.

Fantastic product, very easy to use! Highly recomm

Likeliness to Recommend

Pros

Allison C.

A wonderful product with a clean UI.

Likeliness to Recommend

Pros

Bhawna A.

Amazing Communication application

Likeliness to Recommend

Pros

Feature Ratings

Communication APIs

Integration APIs

Cloud Integration

Software Development Kit

Code Libraries

Online Cloud Platform

AI Engine for CPaaS

MMS API

WebRTC-based Calling

Drag and Drop User Interface

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Customization

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Vendor Support

Availability and Quality of Training