Bird Logo
Bird Logo
Bird (formerly MessageBird)

Bird

Composite Score
7.3 /10
CX Score
7.9 /10
Category
Bird
7.3 /10

What is Bird?

Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on Bird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before.

Company Details


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Awards & Recognition

Bird won the following awards in the Communications Platform as a Service category

Bird Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bird.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bird?

0% Negative
6% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 79

Communication APIs

82

Integration APIs

82

Cloud Integration

81

Software Development Kit

77

Code Libraries

76

Online Cloud Platform

76

AI Engine for CPaaS

75

MMS API

71

WebRTC-based Calling

67

Drag and Drop User Interface

67

Vendor Capability Ratings

Average 79

Business Value Created

88

Ease of IT Administration

86

Ease of Customization

84

Ease of Implementation

83

Quality of Features

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

79

Usability and Intuitiveness

78

Breadth of Features

74

Vendor Support

72

Availability and Quality of Training

70

Bird Reviews

Alexandros P.

  • Role: Consultant
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use!

Likeliness to Recommend

8 /10

What differentiates Bird from other similar products?

Easy to use and implement, user friendly and easy to catch up.

What is your favorite aspect of this product?

Simplicity and easiness of use

What do you dislike most about this product?

Sometimes bugs come up

What recommendations would you give to someone considering this product?

Should think about implementing MESSAGEBIRD, taking into consideration it's effectiveness and simplicity but also limits.

Pros

  • Reliable
  • Saves Time
  • Friendly Negotiation
  • Continually Improving Product
  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Good product

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gaurav k.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Nice Feature , Developer Friendly, Easy to use

Likeliness to Recommend

8 /10

What differentiates Bird from other similar products?

lots of extra feature like two ways sms , OTP on call , flow based templates , conversation api and all

What is your favorite aspect of this product?

UI and APi are very good to use , two way sms api , conversation api , rates are affordable .

What do you dislike most about this product?

UI is bit complex not , normal user faces difficulty in finding it.

What recommendations would you give to someone considering this product?

Best to go ahead as it is developer friendly and lots of features

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features