Bird Logo
Bird Logo
Bird (formerly MessageBird)

Bird

Composite Score
7.3 /10
CX Score
7.9 /10
Category
Bird
7.3 /10

What is Bird?

Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on Bird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before.

Company Details


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Awards & Recognition

Bird won the following awards in the Communications Platform as a Service category

Bird Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bird.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bird?

0% Negative
6% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 79

Communication APIs

82

Integration APIs

82

Cloud Integration

81

Software Development Kit

77

Code Libraries

76

Online Cloud Platform

76

AI Engine for CPaaS

75

MMS API

71

WebRTC-based Calling

67

Drag and Drop User Interface

67

Vendor Capability Ratings

Average 79

Business Value Created

88

Ease of IT Administration

86

Ease of Customization

84

Ease of Implementation

83

Quality of Features

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

79

Usability and Intuitiveness

78

Breadth of Features

74

Vendor Support

72

Availability and Quality of Training

70

Bird Reviews

Aniuska W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Easy, efficient and more accessible than ever.

Likeliness to Recommend

9 /10

What differentiates Bird from other similar products?

Unlike Twilio, MessageBird offers a free version for up to 50 contacts per month, with which we can have unlimited live chat conversations, unlimited contacts, access to various platforms such as email, Facebook and Twitter messaging, Telegram, Viber, WhatsApp and more.

What is your favorite aspect of this product?

MessageBird is a faster and higher quality communication tool, its voice calling features are stable, it offers call recording and transcription, call transfer, text to speech and more. Likes to start unlimited chat conversations and provides easy access to various communication channels like email, Twitter, Telegram, and WhatsApp.

What do you dislike most about this product?

I just like MessageBird.

What recommendations would you give to someone considering this product?

MessageBird provides access to a wide variety of communication channels that you can easily connect with, it offers a free plan, it is a free communication solution with an API to understand our needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joey H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

MessageBird, the best alternative to Twilio.

Likeliness to Recommend

9 /10

What differentiates Bird from other similar products?

It is the best alternative to Twilio, it offers different communication channels such as SMS, emails and native integration with WhatsApp.

What is your favorite aspect of this product?

I like to use MessageBird daily because I can send an unlimited number of messages through different communication channels like SMS, emails, even WhatsApp. The interface is easy and intuitive to use.

What do you dislike most about this product?

Everything works great.

What recommendations would you give to someone considering this product?

Incredible functionality, affordable price, suitable for sending automated WhatsApp messages to potential customers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vanessa Maria B.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A good solution for communication complexities

Likeliness to Recommend

9 /10

What differentiates Bird from other similar products?

As I work in a big company, setting up our system MessageBird with our system helped to reduce a lot of manual effort and workload because it enabled us to engage with many people through Email, Whatsapp, Calls, SMS, etc. Also, it retains customer proactive engagement by automated reminders and communication flows. Data complexity across different communication channels and applications seems to be reduced. AI-driven insights help improving user experiences hence troubleshooting became easier and customer.

What is your favorite aspect of this product?

One best aspect of this service is that it enabled me to accommodate communications with users across various channels. We maintain our company’s active presence at all times. The ease of use at the dashboard is appealing as less technical capabilities are required to operate on this platform. Also, I find it cost-efficient for such a diverse solution.

What do you dislike most about this product?

I witnessed no noticeable issues or drawbacks using this software, but there is this one problem that I usually face that keeping track of your templates requires some care because system updates may sometime cause you to lose some of your data, besides that, it is one of the best communication services.

What recommendations would you give to someone considering this product?

This has helped us a lot in making our work easier so I would like others to benefit from it too.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Respectful