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Birdeye Logo Award Winner Product Badge
Birdeye

Birdeye

Composite Score
8.3 /10
CX Score
8.7 /10
Category
Birdeye
8.3 /10

What is Birdeye?

The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Company Details


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Awards & Recognition

Birdeye won the following awards in the Chatbots category

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Birdeye Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Birdeye.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Birdeye?

0% Negative
3% Neutral
97% Positive

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Feature Ratings

Average 81

Multi-channel

85

Leads Generation

84

Learning and Adaptability

84

Scheduled Availability

83

Personalized Service

83

Application Programming Interface

82

Knowledgebase

81

Workflow Processing

80

Integration With CRM

80

Voice or Text Input

79

Wayfinding

79

Vendor Capability Ratings

Average 84

Vendor Support

87

Quality of Features

86

Availability and Quality of Training

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of Implementation

84

Ease of Data Integration

84

Ease of Customization

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Breadth of Features

81

Birdeye Reviews

Chibunna O.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Birdeye Review from an End-user

Likeliness to Recommend

8 /10

What differentiates Birdeye from other similar products?

Birdeye is like a Swiss Army knife for online reputation—it pulls reviews from EVERYWHERE (Google, Yelp, Facebook, etc.) into one dashboard and even helps you request new ones. It’s best for small businesses that care about reviews but don’t have time to chase them down manually.

What is your favorite aspect of this product?

The automated review request texts/emails are a lifesaver. I set it up once, and now happy customers get nudged to leave reviews without me begging them. My review count doubled in 2 months!

What do you dislike most about this product?

The pricing feels sneaky—they don’t show it upfront, and the "basic" plan is useless. You NEED the premium tier to do anything meaningful, and that’s $$$. Also, the interface is clunky on mobile.

What recommendations would you give to someone considering this product?

100% worth it if you’re a local business drowning in review management. But if you’re a solopreneur or just need simple Google My Business tracking, save your cash—try GatherUp instead.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Niharika M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

easy to use for marketing

Likeliness to Recommend

10 /10

What differentiates Birdeye from other similar products?

fast and easy to use, as well as tools for marketing

What is your favorite aspect of this product?

the automation part

What do you dislike most about this product?

nothing to dislike

What recommendations would you give to someone considering this product?

i'll recommend to all my colleagues to use it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jul 2023

Fantastic product

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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