Birdeye

What differentiates Birdeye from other similar products?

It assists our business in monitoring feedback across sites and responding to them appropriately. We've feedback and can interact via Birdeye too. It permits us to read reviews written on sites other than the application, like Google. When I can't sort out something, I contact my agent, and they always answer quickly. They inquire whether I would like them to contact me or whether they can give screenshots of what I've been doing. After we spoke, they even ran files for me to present to clients. Texting consumers shortly after they depart has significantly raised our monthly status score.

What is your favorite aspect of this product?

Birdeye has assisted our firm in reviewing and responding to all customer feedback from various platforms. It's an excellent solution for raising our business' visibility and tracking customer satisfaction. Birdeye Teammates are well-trained and Quick to Respond. I particularly enjoy how they interact with our different software products to trigger activities such as feedback and survey requests. Now that we're set up, introducing extra sites is a breeze. Ticketing is one of our favorite things.

What do you dislike most about this product?

Whenever a client tries to contact the company, but that's because we have several options for our customers to do so and we do not even have them using this software to do so. Several individuals are sending texts to the reviewing request's cell phone number. We're messages, however, we're still not sure what's going on. We get frauds as well; however, I block them immediately as I understand they're scams.

What recommendations would you give to someone considering this product?

For your business or organization, it is well worth the cost. A recommended SMS marketing tool for any small business to succeed. 

What differentiates Birdeye from other similar products?

Supervises, monitors and compares websites, social networks, market trends. Analyzes and informs users about the capabilities and skills of customers, about the management of the company from graphs and statistics in real time. From alerts and email notifications, it informs about the monitoring of the company within the market and the competition itself.

What is your favorite aspect of this product?

The program allows a distribution, effective and historical exchange of information on specific profiles of users, customers, and market. It performs an exhaustive study applying intelligence within the market and competition on the web and social networks, to avoid risks against the competition, the industry, in the market, with clients, etc.

What do you dislike most about this product?

The program does not conduct thorough research on language, trends, value chain, geography and demographics of the company, stakeholders/consumers, developments, innovations, etc.

What recommendations would you give to someone considering this product?

It is a software that has all the necessary features to perform an exhaustive and analytical study on the changes that can be generated in the company/customer/market from the integration of strategies that allow Competitive and Market Intelligence to manage all the information related to the market and its competition within the web and social networks from key content or topics.

What differentiates Birdeye from other similar products?

Centralizes information, making it easy for users to create and collaborate on reports on key information discovery, market trends. Stimulates search, growth, tracking, user experience and content innovations that produce positive impacts on the organization.

What is your favorite aspect of this product?

It is offered to organizations that use a lot of internal and external information, from different sources of knowledge, content, topics and users with different professional roles. It monitors and executes competitive sentiment, real-time trend and Web analysis. Performs full-text search from filters that generate key information for the organization.

What do you dislike most about this product?

What I don't like about this system is that the company must look for leading factors that allow it to create features necessary for the same, to be included in the packages of skills, competencies and techniques that employees must use to perform the company's research within the market and on the cloud.

What recommendations would you give to someone considering this product?

The engine to obtain information about customers, competitors, products, markets, technologies, trends, among others; turns it into actionable big data with ease, allowing less time to be spent on searching and more on analyzing the organization's data. These are analyzed, with clear images of unique graphs that allow you to identify medium and long term trends. The simple proposition of storing and tagging intelligence and then sending alerts to business stakeholders, to different groups depending on their area of interest, happens on a daily basis and is a benefit that allows you to visualize that there is a fairly fluid flow of information