Birdeye Customer Reviews 2025 | SoftwareReviews

Birdeye

Composite Score

7.7 /10

CX Score

8.1 /10

28 Reviews Write a Review

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What is Birdeye?

The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Company Details

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Awards & Recognition

Birdeye won the following awards in the SMS Marketing category

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2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

2 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

1 Top Rated Capabilities

6 Top Rated Features

2022

Birdeye Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Birdeye.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

4
Since last award

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Birdeye?

0% Negative

5% Neutral

95% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 83

Text Messaging

Loyalty Promotions Management

Social Media Marketing Management

Marketing Analytics

Scheduled Messaging

Surveys Feedback

Mobile Marketing Management

Opt-in

Application Integration

Communication Archive

Mobile Payments

Vendor Capability Ratings

Average 81

Quality of Features

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Customization

Breadth of Features

Also Featured in...

Chatbots

Score 8.3

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Birdeye Reviews

Mandy A.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Great product and easy to use!!!

Likeliness to Recommend

10 /10

What differentiates Birdeye from other similar products?

The customer service is top notch.

What is your favorite aspect of this product?

The dash board is easy to use and the customer service is great.

What do you dislike most about this product?

No dislikes, I'm happy with the product and service.

What recommendations would you give to someone considering this product?

Give them a try. You will not be disappointed.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mauricio R.

Role: Operations
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use, intuitive, needs some improvements

Likeliness to Recommend

10 /10

What differentiates Birdeye from other similar products?

Great communication from bendors and Tecnical support, Birdeye works very well and helps our law firm to improve our process and get more value from our clients.

What is your favorite aspect of this product?

Analysis of reviews and control. Birdeye shows us to see what our clients are thinking about us without affecting our rating.

What do you dislike most about this product?

Doesn't have multilenguages options, even that you can create your own templates it could be easy to select the preferred lenguage.

What recommendations would you give to someone considering this product?

Be sure you understand all features of Birdeye to use all their benefits

Pros

Helps Innovate
Enables Productivity
Respectful
Acts with Integrity

Tayler S.

Role: Industry Specific Role
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Great product!

Likeliness to Recommend

9 /10

What differentiates Birdeye from other similar products?

The customer service, and layout of the software.

What is your favorite aspect of this product?

The Google Reviews feature

What do you dislike most about this product?

We couldn't use our business number as our texting number in Birdeye. I asked if that was possible during the negotiation process, and they said yes. Then when we signed went through the implementation process, it wasn't possible, and we had to use a number provided by Birdeye.

What recommendations would you give to someone considering this product?

That it is a great product and I highly recommend using Birdeye.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Vendor Friendly Policies
Under Delivered
Less Transparent

Birdeye

What is Birdeye?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Birdeye Ratings

84 Likeliness to Recommend

4 Since last award

95 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Birdeye?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Text Messaging The capability to send messages by SMS in addition to email.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Opt-in Provides an opt-in option for potential subscribers.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Chatbots

Birdeye Reviews

Mandy A.

Great product and easy to use!!!

Likeliness to Recommend

Pros

Mauricio R.

Easy to use, intuitive, needs some improvements

Likeliness to Recommend

Pros

Tayler S.

Great product!

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Text Messaging

Loyalty Promotions Management

Social Media Marketing Management

Marketing Analytics

Scheduled Messaging

Surveys Feedback

Mobile Marketing Management

Opt-in

Application Integration

Communication Archive

Mobile Payments

Vendor Capability Ratings

Quality of Features

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Customization

Breadth of Features